Freedom 7 – Adria Sunliving A70DK - (Edimburgo)

Risposta da Spaceships Hi Shyam, Thanks for taking the time to leave a review. We understand that you are disappointed to have received a parking charge from us, but we did advise you that it was not possible to leave your car on the grass verge on our premises for the duration of your holiday. We are unable to offer any customer parking at our Edinburgh branch and this was made clear to you. We also advised you to use the long term car park at the airport about 10 minutes away. You were also given opportunity to come back and move your car but did not do so. The grass verge also requires regular maintenance over summer from local authorities and you dumping your car there despite being told by our staff not to is very problematic to this. Unfortunately you chose to ignore everything we advised and therefore incurred this charge. Ultimately this was your responsibility and could have been avoided. All our motorhomes are Adria Sun Living models and are less than 3 years old. The motorhomes are deep cleaned, multi-point checked and maintained by our specialist crew. If there was anything specific that you were unhappy with in the motorhome, please let our Customer services team know by emailing us at info@spaceshipsrentals.co.uk and we will investigate the matter for you as until this point we have not heard anything from yourself about the condition of the motorhome. Kind regards,

Risposta da Spaceships Hi Olivia, Thank you very much for the kind words. We put every effort into ensuring all customer who hire with Spaceships receive the best service before, during and after their trip and are ecstatic to hear that you had a great time. Please keep us in mind for any future hires you require and we will be delighted to welcome you again. Many thanks.

Risposta da Spaceships Hi Thomas, Thank you for your review and suggestions on improvements. We are always looking to offer the best service possible and these words of advice from people who have hired with us are invaluable so thank you for that/ Apologies for the confusion on the optional extras as these things are both add on's that require to be included during the check in process if you would like them. We are glad to hear you enjoyed the motorhome and would be more than happy to welcome yourself, friends or family in the future. Many thanks.