Camping d'Arpheuilles

GENERAL TERMS AND CONDITIONS OF SALE

Booking of accommodation or ‘tourist’ pitches by private individuals

Service Provider’s contact details

Camping Arpheuilles

1728 ch d'Arpheuilles, St Paul de Vezelin

42590 Vezelin-sur-Loire

The purpose of these General Terms and Conditions of Sale is to set out the rights and obligations of the parties in relation to the hire of camping pitches and/or holiday accommodation at our campsite.

By booking a pitch and/or holiday accommodation at our campsite, you acknowledge that you have read and accepted these General Terms and Conditions of Sale.

1. BOOKING

Booking procedures:

You may make a booking on our website www.camping-arpheuilles.com, or by telephone on 04 77 63 43 43.

All booking requests must be accompanied by:

• payment of a 25 per cent deposit on the total cost of your stay (including VAT), comprising the price (including VAT) of the services booked.
• payment, where applicable, of the premium for cancellation insurance.

The booking is only legally binding once you have received a written booking confirmation, either by email or post, or upon signing the contract if the booking is made in person at the premises where the service provider offers its services, setting out all the details relating to your stay.

The balance of the holiday cost, including the price of the services booked (including VAT), must be paid no later than 30 days before the start of the holiday.

Should the balance not be paid within the aforementioned period, the holiday will be deemed cancelled and our cancellation terms set out below will apply.

Any booking made less than 30 days before the arrival date must be paid in full at the time of booking.

Please note: your booking option may be withdrawn in the event of late payment for the stay, as the option period is set at 8 days.

It is the Customer’s responsibility to check that the Order is correct and to notify the Service Provider immediately of any errors.

Any Order placed on the website www.camping-arpheuilles.com constitutes the formation of a distance contract between the Customer and the Service Provider.

All Orders are made in a specific name and may not, under any circumstances, be transferred.

Group bookings:

Any booking of more than two accommodation units by the same individual, or by different individuals who know one another and are travelling together for the same purpose, for the same dates of stay at the campsite, is considered a group booking.

Hen and stag parties are not permitted on the campsite.

The accommodation offered on the campsite’s website is intended exclusively for individual guests.

For any group booking enquiry, you must contact the campsite. The campsite reserves the right to review the booking request before accepting or rejecting it.

2. ACCOMMODATION AND PITCHES

Check-in time:

For accommodation: check-in between 4.00 pm and 7.00 pm, check-out by 10.00 am.

For pitches: check-in between 2.30 pm and 7.00 pm, check-out by 12.00 noon.

Pitches:

Definition of rental seasons: Please refer to the price lists.

We provide you with an unfurnished pitch, accommodating up to 6 people, on which to set up your tent, caravan or motorhome.

Pitch price: This is the price per night’s stay for 2 people, one pitch and one vehicle.

Pitches are available from 2.30 pm on the day of arrival and must be vacated by 12 noon on the day of departure. Any overstay will result in an additional day being charged.

This package includes unlimited access to the sanitary facilities, reception services, the swimming pool (excluding children’s camps without a lifeguard), the play areas and entertainment (in July and August).

Surcharges: Any additional people (adults or children) or items on the pitch (electricity, pets, etc.) are subject to a daily charge.

 The electricity available on the pitches is intended for the day-to-day needs of your stay and must not under any circumstances be used to charge an electric or plug-in hybrid vehicle.

Please note: pitches are allocated on a first-come, first-served basis according to the order in which bookings are registered. The Management reserves the right to change the pitch allocation upon the camper’s arrival.

Accommodation:

Definition of rental seasons: Please refer to the price lists.

Rental periods and duration: Rentals are available for a week or by the night, except in July and August (minimum 7 nights).

The rental rate includes: accommodation hire, utilities (water, electricity up to a limit of 175 kWh per week, i.e. 25 kWh per night), access to reception services, the swimming pool (excluding children’s camps without a lifeguard), play areas and entertainment (in July and August).

 The electricity supplied to the accommodation is intended for normal use only and may not be used to charge an electric or plug-in hybrid vehicle.

The use of air conditioning or a portable air conditioner brought by the guest is subject to prior authorisation from the management or the campsite operator. If authorisation is granted, an additional electricity charge will apply

Accommodation is available from 4.00 pm on the day of arrival and must be vacated by 10.00 am on the day of departure. Any overstay will result in an additional day being charged.

Assignment, subletting: All bookings are made in the guest’s name and may not, under any circumstances, be assigned or sublet.

Security deposit: Tenants must provide a security deposit upon arrival by means of a direct debit authorisation, the amount of which is stated in the price list. This will be refunded in full following a satisfactory inspection of the property and a check of the inventory on departure.

Otherwise, the following will be deducted from the security deposit (250 euros):

– The value of any missing items.

– A fixed charge of 78 euros for premises that have not been cleaned to a satisfactory standard.

– The cost of repairs in the event of damage caused by the occupant.

– Any damage exceeding the amount paid as a security deposit will be charged to the customer after the security deposit has been deducted.

Without a security deposit, you may be refused access to your holiday let.

To prepare for your stay: You must bring your own bed linen (sheets, pillowcases).

The key to your holiday let will be handed to you on arrival.

During your stay, we ask that you observe all signage and safety instructions as displayed, and return the keys to your holiday accommodation on the day of your departure.

Holiday accommodation must be vacated by 10.00 am. You are asked to leave the premises as clean as you found them. An optional cleaning service is available for €78.

3. CAPACITY

Maximum capacity

For safety and insurance reasons, the number of occupants must not exceed the capacity specified for the type of accommodation or pitch booked (1 to 6 maximum, depending on the capacity of the accommodation or pitch), including newborns.

If, upon your arrival, we find that the maximum capacity of the booked accommodation or pitch has been exceeded, we reserve the right to refuse you access to the booked accommodation or pitch, without any refund of the cost of your stay from us.

4. PAYMENT TERMS FOR YOUR STAY

Your booking will only be confirmed once it has been approved by our team and the deposit has been paid by the tenant.

To secure your booking, the deposit must be paid at the time of booking.

Outdoor pitch: the balance for your stay is payable, without further reminder from us, 30 days before the start of your stay.

Accommodation: the balance for the stay must be paid, without any reminder from us, 30 days before the start of the stay.

In the event of non-payment of the balance by the specified deadline, the cancellation terms set out in Article 7 of these General Terms and Conditions shall apply.

Tourist tax: €0.61 per night per person aged 18 and over.

Booking fee: €5 per pitch for open-air pitches and €10 per rental property.

5. ACCEPTED METHODS OF PAYMENT

• Bank or postal cheque, made payable to SARL Camping Arpheuilles (French accounts only).
• Credit/debit cards: Eurocard, Mastercard, Visa.
• Bank transfer.
• Chèques Vacances.

6. LATE ARRIVAL / EARLY DEPARTURE

In the event of a late arrival or a last-minute cancellation, you must notify us.

In the absence of a written message from the camper specifying that they have had to postpone their arrival date, the pitch or accommodation will become available 12 hours after the arrival date specified in the tenancy agreement, and full payment for the services remains due.

No reduction will be granted in the event of a late arrival or early departure.

In the event of early departure or interruption of the stay at the customer’s initiative, no refund will be made for any unused nights or services.

7. CANCELLATION

Cancellation of your stay

Cancellation by you

Any cancellation must be notified to us in writing on a durable medium (by email, registered post with acknowledgement of receipt, etc.).

The date on which SARL Camping Arpheuilles receives the cancellation request is the date used to determine the applicable cancellation conditions.

• If your email/letter is received up to 31 days before your arrival, the deposit paid and the booking fee will be retained by SARL CAMPING ARPHEUILLES.

Where the balance for the stay has already been paid, this will be refunded to the customer, subject to any sums due in respect of services already used or specific services already arranged at the customer’s request.

• If your cancellation notice is received less than 31 days before your arrival date, SARL CAMPING ARPHEUILLES shall retain all sums paid to it.

Similarly, no refund will be made in the event of withdrawal during the stay or exclusion for serious reasons.

The above cancellation terms apply regardless of whether or not you have taken out cancellation insurance.

Cancellation by the campsite

If we are obliged to cancel a booking that we have confirmed to you, we will notify you as soon as possible by email; the sums paid will be refunded in full by bank transfer no later than 30 days following notification of cancellation and upon receipt of your bank details by SARL CAMPING ARPHEUILLES.

Cancellation insurance:

The customer has the option to take out cancellation insurance.

Cancellation insurance (optional):

The customer has the option to take out cancellation insurance when booking online or at the reception desk.

This insurance is offered through a partnership with Meetch. It is optional and costs 4.5 per cent of the total booking amount.

 The cancellation insurance constitutes a separate contract from the booking contract entered into with SARL Camping Arpheuilles.

Depending on the cover, conditions, exclusions and limits set out in the policy taken out, this insurance may cover various reasons for cancellation or interruption of the stay.

By way of example, the cover may include certain events such as illness, death, strikes, industrial action, separation, job relocation, etc.

This list is provided for information purposes only and does not constitute an extension of the cover. Only the general terms and conditions and the specific terms of the insurance policy taken out with Meetch determine the events actually covered, as well as the exclusions, limits and conditions of cover.

Claims for reimbursement under the cancellation insurance must be addressed directly to the insurer.

SARL Camping Arpheuilles is not the insurer and does not decide whether to accept or reject a claim for compensation under the insurance policy.

Visitors may be admitted to the campsite, subject to authorisation by the manager, with a maximum of four visitors permitted. They may arrive from 11.00 and must leave by 18.00 at the latest. Visitors must report to reception and pay an entry fee of €10 per person (including children and babies).

IMAGE RIGHTS

Arpheuilles Campsite reserves the right to use photographs taken during activities or evening events. These images may be used for marketing purposes. If you do not wish this, please inform the management on arrival.

Hen and stag parties are prohibited on the campsite.

For safety reasons, minors who are not accompanied by their parents or grandparents for the entire duration of their stay are not permitted on our campsite.

The campsite gate opens at 8.30 am and closes at 10.30 pm.

The swimming pool is open from 1 May to 15 September. All guests are required to comply with the pool regulations.

USE OF ELECTRICAL FACILITIES

It is strictly forbidden to charge an electric or plug-in hybrid vehicle using the electrical sockets in holiday accommodation, on pitches, in the toilet blocks or at any other electrical socket on the campsite.

Electric and plug-in hybrid vehicles must be charged at the dedicated charging point located next to the podium, in accordance with the current terms and rates.

The use of an extension lead, an adapter or any other device designed to circumvent this prohibition is also prohibited.

PORTABLE AIR CONDITIONING

The use of a portable air conditioning unit brought by the guest is subject to prior authorisation from the campsite management or operator. If authorisation is granted, a daily electricity surcharge may apply.

Authorisation may be refused depending on the power rating of the appliance, the capacity of the electrical installation or for safety reasons. Any connection without prior authorisation is prohibited.

10. RIGHT OF WITHDRAWAL

date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.

11. GOVERNING LAW – LANGUAGE

These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law.

These General Terms and Conditions of Sale are drawn up in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

12. DISPUTES

Any disputes arising from purchase and sale transactions concluded in accordance with these General Terms and Conditions of Sale – whether concerning their validity, interpretation, performance, termination, consequences or repercussions – which cannot be resolved between the Service Provider and the Customer shall be referred to the competent courts in accordance with the provisions of ordinary law.

The Customer is informed that, in the event of a dispute, they may in any event resort to a contractual mediation procedure or any other alternative dispute resolution method.

In particular, they may, free of charge, refer the matter to the following Consumer Ombudsman:

CM2C

• Ombudsman’s address: 14 rue Saint Jean, 75017 PARIS
• Ombudsman’s website: https://www.cm2c.net/
• Ombudsman’s contact details: cm2c@cm2c.net

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