Chadotel Le Domaine d'Oléron

Preamble

These General Terms and Conditions of Sale apply to all bookings made with CHADOTEL campsites. Their purpose is to define the rights and obligations of both parties, namely CHADOTEL and the customer, in the context of the sale of stays in outdoor accommodation. Any booking implies full acceptance of these General Terms and Conditions.

Article 1 – Scope of Application

restriction or reservation, to any booking of accommodation or an undeveloped pitch at any campsite operated by SAS CHADOTEL – 54 rue Georges Clemenceau, 85520 Jard-sur-Mer – registered with the La Roche-sur-Yon Trade and Companies Register under Siren number 38833452600083.

They apply to both individual and professional clients, whether booking:

•          on our website www.chadotel.com,
•          by phone,
•          by postal mail,
•          by email,
•          or directly at the reception of our establishments.

The main features of our services (accommodations, pitches, facilities) are presented:

•          directly on our website, or
•          if you book by another means, on a written document (paper or electronic).

The client must review this information before confirming their booking.

The selection and purchase of the stay are the client’s responsibility.

These General Terms and Conditions of Sale replace any other conditions applicable to Chadotel, including those related to other sales channels. They are available at any time on our website and are the binding terms at the time of your booking.

Unless proven otherwise, data recorded in our computer system constitutes proof of all transactions concluded with the client.

Personal Data Protection

In accordance with the French Data Protection Act (“Informatique et Libertés”) and the EU General Data Protection Regulation (GDPR), the client may exercise their rights of access, correction, or opposition at any time (if the processing is not essential for contract execution).

To do so, please write to:

CHADOTEL, 54 rue Georges Clemenceau – 85520 Jard-sur-Mer, providing proof of identity.

Acceptance of the Terms and Conditions

By booking a stay with us, the client declares that they have read and accepted these General Terms and Conditions:

•          either by ticking the box provided when booking online,
•          or, for any other type of booking, by any other appropriate means.

Article 2 – Reservations 

Booking your stay with Chadotel is easy! You select (online or on the documents provided by Chadotel):

•          the campsite of your choice,
•          available dates,
•          type of stay,
•          desired options,

then confirm your order.

You are responsible for checking that all the information in your order is correct and must notify Chadotel within 24 hours in case of any error.

A reservation becomes final only after written confirmation from Chadotel (by email or postal mail) and receipt of an initial payment. Any order validated on www.chadotel.com thus constitutes a distance contract between you and Chadotel.

Important:

•          Minimum stay:

o          Low season (outside school holidays): 2 nights minimum.

o          Public holiday weekends and major events: 3–4 nights minimum.

o          High season (school holidays): 7 nights minimum for rentals, with arrivals on Saturday, Sunday, or Wednesday depending on the campsite.

•          Reservations are nominative and cannot be transferred.
•          The Reservations Department can be reached at 02 51 33 05 05 or by email at info@chadotel.com.

Legal Capacity

By accepting these General Terms and Conditions and confirming the reservation, the client declares that they have the legal capacity to enter into a contract. If not, the authorization of a guardian or legal representative is mandatory.

Individual and Group Bookings

Our accommodations and pitches offered online are intended exclusively for individual clients.

For group bookings, please contact our Reservations Department directly (by email or via the “Contact” section of the website). Chadotel reserves the right to accept or refuse the request after review.

Participants

Each participant counts, regardless of age.

One baby = one child = one adult = 1 participant.

Undeveloped Pitches

When booking an undeveloped pitch, the client must indicate the exact size of their equipment (caravan, motorhome, car, trailer). Any error may prevent occupation of the pitch, at the client’s expense.

Article 3 – Rates

Chadotel stays are offered at the rates in effect at the time of booking, as indicated:

•          on our website www.chadotel.com,
•          or on any Chadotel information or communication material.

Prices are expressed in euros, excluding and including taxes (HT and TTC).

Discounts and Promotions

Our rates take into account any special offers or discounts promoted on our website or other communication channels.

Price Validity

Rates are fixed and cannot be revised during their validity period (as indicated on the website, in a confirmation email, or in a written proposal sent to the client).

After this period, the offer becomes void and Chadotel is no longer bound by the stated prices.

Administrative Fees

Displayed rates do not include processing and administrative fees, which are added to the total stay price. These fees are specified on our website or in the information sent before booking. They are calculated and added to the total amount during the order.

Amount Payable

The amount requested from the client corresponds to the total reservation, including fees.

An invoice is issued by Chadotel and provided to the client at the end of the stay.

3.1 Tourist Tax

The tourist tax (collected on behalf of the municipality or community of municipalities) is not included in our rates.

Its amount varies depending on the destination and is calculated per person aged 18 and over per day.

It is paid at the same time as the stay and clearly appears on the invoice.

Article 4 – Payment Terms (English)

4.1 Deposit

•          If you book more than one month before arrival:

o          For rentals or pitches, the deposit corresponds to 30% of the total stay, plus:

         administrative fees:

         €8 for stays under 3 nights,

         €25 for stays of 4 nights or more,

         €15 if you book directly on www.chadotel.com,

         and, if you wish, optional cancellation insurance.

This initial payment is deducted from the total stay, but is non-refundable in case of cancellation.

•          Balance payment:

o          30 days before arrival for rentals,

o          on the day of arrival for pitches.

•          If you book less than one month before arrival:

o          The total amount of the stay is due immediately for rentals.

4.2 Payment Validation

Your payment is considered final only after Chadotel has actually received the funds.

4.3 Non-compliance with Payment Terms

If payment is not made on time, Chadotel may:

•          suspend or cancel your reservation,
•          and/or suspend its obligations after a formal notice remains without effect.

4.4 Accepted Payment Methods

Chadotel offers several simple and secure options:

•          Credit Card

o          on www.chadotel.com,

o          via the link received by email after confirming an option,

o          or by phone through the Reservations Department.

A confirmation email is sent immediately after validation.

•          Bank Transfer

o          Bank details appear at the bottom of your booking form or pro-forma invoice attached to the confirmation email.

o          Confirmation sent by email upon receipt of the transfer.

•          Bank Cheque

o          Send to: Chadotel – 54 rue Georges Clémenceau, 85520 Jard-sur-Mer

o          Cheque payable to the reserved campsite.

o          Accepted up to 15 days before the start of the stay (must be received before option expiration).

o          Confirmation sent by email upon receipt.

•          Paper Holiday Vouchers (Chèques-Vacances ANCV)

o          Send by registered mail with acknowledgment of receipt to the same address.

o          Accepted up to 15 days before arrival (must be received before option expiration).

o          Confirmation sent by email upon receipt.

•          Digital Holiday Vouchers (Chèques-Vacances Connect)

o          Directly online when booking,

o          or by phone (for balance only) via the ANCV mobile app.

o          You choose the amount; a credit card supplement may be requested.

•          Cadhoc and Bimpli Vouchers

o          Send by registered mail with acknowledgment of receipt to the same address.

o          Accepted up to 15 days before arrival (must be received before option expiration).

o          Confirmation sent by email upon receipt.

Article 5 – Provision of Services 

5.1 Availability and Use of Services

Accommodations

•          Arrival: from 4:00 PM
•          Departure: before 10:00 AM
•          Balance: to be paid 30 days before arrival (otherwise the reservation may be cancelled).

Pitches (camper, caravan, tent)

•          Arrival: from 12:00 PM (noon) – depending on reception opening hours in low season
•          Departure: before 12:00 PM
•          Balance: to be paid on arrival day.

Pitches with private sanitary facilities (camper, caravan, tent)

•          Arrival: from 2:00 PM – depending on reception opening hours in low season
•          Departure: before 11:00 AM
•          Balance: to be paid on arrival day.

Each accommodation or pitch is intended for a specific number of people.

It is prohibited to add an extra accommodation (tent, caravan, other).

Accommodations and pitches must be returned in the same clean condition as on arrival.

If cleaning is not done, a cleaning fee (indicated on the Chadotel website) will be charged:

Lodge 100 €

Mobile-home Adriatique 120€

Mobile-home Caraibes / Helios 140€

Mobile-home Baltique 160 €
Mobile-home Baltique 2 bathrooms / Quatro / Mediterranée 200 €

Villa / Cottage 250 €

Pitch with private sanitary 60 €

Any damage will be repaired immediately at the client’s expense.

The inventory at the end of the rental must match the initial inventory.

Each registered occupant will receive a wristband to access the pool and campsite facilities (depending on season).

•          Wearing the wristband is mandatory.
•          Lending it to a third party is strictly prohibited.
•          Without it, access may be refused.

Electric Vehicle Charging

For safety reasons, it is forbidden to plug your electric vehicle directly into the power supply of a pitch (mobile-home or regular pitch).

Appropriate charging stations are available on site (paid service according to current rates).

5.2 Security Deposit

For rentals, a security deposit of €250–€400 is required by credit card pre-authorization via the client space 2 days before arrival (mandatory for late arrivals without check-in at reception) or at the latest on arrival day, in exchange for the keys.

It is refunded within 72 hours after the rental inventory, minus any repair costs.

Rental Deposit : 250 €

Villa Deposit  400 €

Private Sanitary Deposit        100 €

Gate/Badge Deposit   20 €

Refrigerator Deposit   50 €

Barbecue Deposit       20 €

Equipment Loan Deposit       20 €

Article 6 – Late Arrival, Interruption or Cancellation by the Guest 

Certain rules apply if your plans change.

No reduction or refund will be granted in the following cases:

•          Late arrival,
•          Early departure,
•          Partial or total change in the number of participants.

6.1 Modification

If you wish to change your dates or the number of participants, Chadotel will do its best to accommodate your request, subject to availability.

However:

•          Availability of another accommodation, pitch, or date cannot be guaranteed.
•          A price supplement may apply.
•          Any shortening of the stay is considered a partial cancellation, subject to the conditions of Article 6.3.

6.2 Interruption

Early departure does not entitle the guest to any refund.

6.3 Cancellation

All cancellations must be notified in writing to the Reservation Service: info@chadotel.com

6.3.a Without Cancellation Insurance

No refund will be provided by Chadotel.

6.3.b With Cancellation and Interruption Insurance

(only subscribed at initial booking, through our partner Gritchen Affinity – “Campez Couvert”):

•          The guest must refer to the insurer’s general conditions.
•          The guest confirms having read the insurance terms when subscribing.
•          Claims must be reported within 10 working days after the event (2 working days in case of theft).

In case of cancellation, two options exist:

•          With supporting documents: 100% refund of the amount paid (excluding administrative fees and insurance subscription fees, and subject to insurer conditions).
•          Without supporting documents: 70% refund of the amount paid (excluding administrative fees and insurance subscription fees).

In case of interruption of the stay, the unused portion will be calculated pro rata temporis.

6.4 No-Show

If the guest does not show up on the arrival date without notifying the campsite:

•          The reserved accommodation or pitch will be kept for 24 hours;
•          After this period, the reservation is automatically cancelled: the accommodation or pitch may then be re-rented by Chadotel;
•          Amounts already paid (deposit, balance, administrative fees, insurance) remain with Chadotel, and no refund can be claimed.

Article 7 – Guest Obligations 

7.1 Civil Liability Insurance

All guests staying in a Chadotel accommodation or pitch must be covered by civil liability insurance.

Proof of insurance may be requested before the start of the stay.

Minors cannot stay alone: they must be accompanied by a parent or legal guardian.

7.2 Pets

At Chadotel, your four-legged friends are welcome (limited to one pet per pitch or accommodation, depending on the type).

Rules to follow:

•          Pets remain under the owner’s responsibility.
•          Prohibited animals:

o          Exotic pets (NAC),

o          Dangerous animals, including category 1 and 2 dogs (Articles L.211-11 and L.211-12 of the French Rural Code).

•          Pets must be declared at the time of booking.
•          Pets must always be on a leash inside the campsite. They are not allowed in common buildings, swimming pool areas, or playgrounds.
•          Pets must never be left alone in the accommodations, even temporarily.
•          Owners must clean up after their pets and dispose of waste in designated bins.
•          Pets must be vaccinated and have an up-to-date vaccination record.

Their presence is subject to specific Chadotel fees (provided at the time of booking).

7.3 Barbecues

Electric grills/planchas are prohibited in all Chadotel campsites (except Camping Les Iles).

Gas or charcoal barbecues are allowed and available for rent on site (depending on the campsite).

Charcoal barbecues require prefectural authorization depending on the location.

7.4 Visitors

Visitors are allowed under the responsibility of the camper receiving them, only after authorization by the campsite manager and payment of any applicable fee.

They do not have access to water facilities, kids’ clubs, or teen/adult activities.

Vehicles must be parked in the parking lot outside the campsite.

7.5 House Rules

A house rule is posted at the entrance and reception of the campsite.

The guest must read and respect it. A copy can be provided upon request.

Failure to comply may result in termination of the accommodation contract and immediate exclusion of the guest and/or occupants without refund.

Article 8 – Exclusion of Liability of the Provider 

8.1 Vegetation and Parking

Chadotel cannot be held responsible for material damage caused by falling light branches or pine cones, including damage to guests’ vehicles.

Even if professional and regular pruning is carried out, this natural risk may persist in areas where a vehicle is parked near accommodations.

The guest acknowledges being informed of this risk and agrees to take precautions (e.g., use a protective cover).

To avoid this risk completely, vehicles can be parked:

•          In the parking lot at the campsite entrance, or
•          In designated public spaces reserved for parking.

8.2 Pools, Basins, and Swimming

•          According to the State Council (Interior Section, n°353 358 of January 26, 1993), supervision of pools and basins is not mandatory.

Swimming is therefore at the sole responsibility of the users.

•          Parents must ensure constant supervision of their minor children.
•          Any accident or drowning is the responsibility of the user and/or their parents.

Chadotel’s liability cannot be engaged under any circumstances.

•          Only the following swimwear is allowed in pools: one-piece swimsuit, bikini, swim briefs, and swim boxer shorts.
•          UV-protective T-shirts are allowed for children up to 6 years old. Beyond this age, a medical certificate is required.

Article 9 – Right of Withdrawal

In accordance with Article L.221-28 of the French Consumer Code, activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the legal withdrawal period applicable to distance or off-premises sales.

Guests therefore have no statutory right to cancel or withdraw once the booking has been confirmed for a specific stay or excursion.

Article 10 – Personal Data Protection 

10.1 Legal Basis for Processing

Chadotel processes personal data based on:

•          Legitimate interest pursued by Chadotel, notably for:

o          Marketing and prospecting,

o          Customer and prospect relationship management,

o          Organizing, registering, and inviting to Chadotel events,

o          Processing, executing, managing, and tracking customer requests and files,

o          Drafting documents on behalf of clients.

•          Compliance with legal and regulatory obligations, notably for:

o          Prevention of money laundering and terrorist financing,

o          Anti-corruption measures,

o          Invoicing,

o          Accounting.

10.2 Retention Periods

•          Clients: data retained for the duration of the contractual relationship plus 3 years for marketing and prospecting purposes (unless longer legal retention periods apply).
•          Prevention of money laundering and terrorist financing: 5 years after the end of relations with Chadotel.
•          Accounting: 10 years from the end of the fiscal year.
•          Prospects: data retained for 3 years if there is no participation or registration to a Chadotel event.

10.3 Recipients

Processed data is only accessible to authorized personnel within Chadotel.

10.4 Rights of Data Subjects

In accordance with French data protection law (“Informatique et Libertés”) and EU Regulation 2016/679 (GDPR), all individuals have the following rights over their personal data:

•          Right of access, rectification, inquiry, restriction, portability, and erasure,
•          Right to object at any time to processing based on legitimate interest,
•          Right to object to marketing communications,
•          Right to set general or specific directives regarding the future of their data after death.

These rights can be exercised:

•          By email: info@chadotel.com
•          By postal mail: Chadotel, 54 Rue Georges Clemenceau, 85520 Jard-sur-Mer

Individuals also have the right to file a complaint with the CNIL (French Data Protection Authority).

10.5 Right to Image

The guest authorizes Chadotel to use photos of themselves, their children, or accompanying persons taken during the stay for communication purposes for Chadotel campsites and the chain, without compensation and without limit on use.

If the guest prefers to prohibit this use, they must complete the form below and send it to:

Chadotel – 54 Rue Georges Clemenceau – 85520 Jard-sur-Mer

Statement:

I, the undersigned ……………………………………………………………………………………

do not authorize the campsite to reproduce, publish, distribute, or use my image, or that of all participants in this contract, for advertising purposes on any medium.

Article 11 – Intellectual Property 

The content of the website www.chadotel.com is the property of Chadotel and its partners and is protected by French and international intellectual property laws.

Any reproduction, distribution, or use, in whole or in part, is strictly prohibited and may constitute an infringement.

Chadotel also retains ownership of all rights related to photographs, presentations, studies, drawings, models, prototypes, etc., created even at the request of the client for the provision of Services.

The client is prohibited from reproducing or exploiting these elements without prior written authorization from Chadotel, which may require financial compensation.

The same applies to names, logos, graphic representations, or texts belonging to or used by Chadotel.

Article 12 – Applicable Law – Language 

These General Terms and Conditions of Sale, as well as all operations arising from them, are governed by French law.

They are drafted in French. In the event of a translation into one or more foreign languages, the French text prevails in case of dispute.

Article 13 – Disputes 

Any dispute regarding the validity, interpretation, execution, or termination of these Terms and Conditions that cannot be resolved directly between Chadotel and the Client will be submitted to the competent courts according to common law.

The Client may also use conventional mediation or any other alternative dispute resolution method.

In accordance with the Consumer Code, the Client can benefit free of charge from the mediation service proposed by:

AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, France.

Article 14 – Precontractual Information – Client Acceptance 

The Client acknowledges having received, prior to placing the order, in a clear and understandable manner, these General Terms and Conditions of Sale as well as all information required by Articles L.111-1 to L.111-7 of the French Consumer Code, and by the decree of 22 October 2008 concerning prior information for consumers on rental accommodations in outdoor hospitality.

This information notably includes:

•          The essential characteristics of the Services, depending on the medium used and the type of service booked;
•          The price of the Services as well as any additional fees;
•          Information concerning the identity of Chadotel, its contact details (postal, telephone, and electronic) and activities, if not evident in context;
•          Information on legal and contractual guarantees and their implementation, as well as, where applicable, on the functionalities of digital content and its interoperability;
•          The possibility to use conventional mediation in case of a dispute;
•          Information on termination procedures and other important contractual conditions.

By placing an order on the website www.chadotel.com, the individual or legal entity fully and unconditionally accepts these General Terms and Conditions of Sale.

The Client expressly acknowledges this acceptance and waives any contradictory document that could not be opposed to Chadotel.

Last updated: 24/09/2025