TERMS OF SALES
Reservation of accommodation or “tourism” pitch by individuals
Contact details of the Service Provider:
- Camping d'Auberoche – SARL Camping d'Auberoche- SIRET 92200479100013, represented by its managers, Mr VIEL Christophe and Mrs DEFFENAIN Christèle, operators of Camping d'Auberoche
- Address : 100 route du Roc, Le Change, 24640 BASSILLAC ET AUBEROCHE
- Tel : 05.53.06.04.19 – Email : info@campingdauberoche.fr – Website : https://campingdauberoche.fr/
DEFINITIONS:
ORDER or RESERVATION or RENTAL : Purchase of Services.
SERVICES: seasonal rental of accommodation or bare “tourism” pitch.
ACCOMMODATION : Tent, caravan, mobile leisure residence and light leisure home.
CUSTOMER: Any person reserving a stay, the Customer acknowledges being of legal age and not being subject to a protective measure, or failing that having authorization from their guardian or curator if he is incapable.
ARTICLE ONE - SCOPE OF APPLICATION
These General Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitch on the Auberoche campsite, operated by SARL Camping d'Auberoche, to non-professional and professional customers. (“The Clients” or “the Client”), on its website www.campingdauberoche.fr or by telephone, postal or electronic mail (emails), or in a place where the Service Provider markets the Services. They do not apply to location rentals intended for the accommodation of mobile leisure residences (mobile homes) which are the subject of a “leisure” contract.
The main characteristics of the Services are presented on the website www.campingdauberoche.fr or on written support - paper or electronic - in the event of reservation by a means other than a remote order.
The Customer is required to read it before placing any order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Conditions of Sale apply to the exclusion of all other conditions of the Service Provider, and in particular those applicable to other marketing channels for the Services.
These General Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is that in force on the website or communicated by the Service Provider on the date the Order is placed by the Customer.
Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Client.
Under the conditions defined by the Data Protection Act and the European data protection regulation, the Customer has, at any time, a right of access, rectification, and opposition if the processing is not essential for the execution of the order and the stay as well as their consequences, to all of their personal data by writing, by mail and providing proof of their identity, to:
Camping d'Auberoche, 100 route du Roc, Le Change, 24640 BASSILLAC ET AUBEROCHE
Or by email to: info@campingdauberoche.fr
The Customer declares to have read these General Conditions of Sale and to have accepted them either by checking the box provided for this purpose before implementing the online Order procedure, as well as the general conditions of use of the website www .campingdauberoche.fr , or, in the case of reservations outside the Internet, by any other appropriate means.
ARTICLE 2 – SERVICES
2.1. Stay in bare pitch
Camping d'Auberoche provides the customer with a bare pitch, which can accommodate up to 6 people, for their tent, caravan or camper van. The price of the pitch is fixed per night of occupancy.
The basic package includes a facility, with 1 or 2 people and a vehicle. Additional people (adults or children) or optional additional elements present on the pitch (electricity, second vehicle, animal, etc.) are subject to an additional daily cost.
The basic package gives free access to health facilities, reception, swimming pool (on opening dates and times), play areas and free or paid activities.
For security reasons, the number of people arriving to stay cannot exceed the capacity of 6 people on the campsite. The campsite reserves the right to refuse access to the pitch to any person beyond the planned capacity.
Pitches are available from 3 p.m. on the day of arrival and must be vacated before 12 p.m. on the day of departure.
2.2. Stay in rental accommodation
The description, rental stays and prices vary according to the seasons; they can be consulted on the website www.campingdauberoche.fr by entering your desired dates of stay.
The price of renting accommodation includes the rental of the accommodation, depending on the number of people (depending on capacity), a vehicle, access to reception services, swimming pool, play areas, other equipment and activities offered (free or paid).
Options (animals, a second vehicle, etc.) are subject to an additional cost.
For security reasons, the number of people arriving for a stay cannot exceed the capacity of the accommodation. The campsite reserves the right to refuse access to accommodation to any person beyond the planned capacity.
The rental, fully equipped, must be kept clean upon departure. The rentals are non-smoking.
Rentals are available from 3 p.m. on the day of arrival and must be vacated before 10 a.m. on the day of departure.
The texts, plans and photos are indicative and have no contractual value. The layouts and characteristics of the parts may vary depending on the model.
ARTICLE 3 – RESERVATIONS
3.1. Booking conditions
The Customer has the option of making their reservation online, on the campsite's website, or by telephone. He selects on the site or provides information on any document sent by the Service Provider the services he wishes to order.
All reservations must be accompanied by a payment including:
- A deposit: determined according to the type of stay chosen by the customer, between 30% and 100% of the total amount of the stay.
- And any costs for the cancellation option
It is the Customer's responsibility to verify the accuracy of the Order and to immediately notify the Service Provider of any errors.
The Order will only be considered final after confirmation of acceptance of the Order by the Service Provider has been sent to the Customer, by email, or by signature of the contract in the case of reservation directly in the premises where the Service Provider sells. the Services and only after receipt of the deposit and any subscription fees for the cancellation option by the service provider.
Any Order placed on the website www.campingdauberoche.fr constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.
The number of occupants must not exceed that specified in the type of accommodation or bare location rented, under penalty of being refused access to the reserved accommodation.
Any change in the identity of the people initially provided for in the contract must be reported before your arrival. The Service Provider reserves the right to refuse reception to uninformed people.
Booking your stay implies full acceptance of the general booking conditions as well as the internal regulations of the Auberoche campsite.
3.2. Transfer and subletting
Any Order is NOMINATIVE and cannot, under any circumstances, be transferred.
3.3. Right to retract
Activities linked to the organization and sale of a stay “accommodation service” on a specific date or at a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the Consumer Code.
ARTICLE 4 – PRICES
The Services offered by the Service Provider are provided at the prices in force on the website www.campingdauberoche.fr , or on any information support from the Service Provider, when the Customer places the order.
Prices are expressed in Euros, excluding tax and including tax. Any change in the VAT rate may be reflected in the price of the stay.
The prices take into account any reductions which may be granted by the Service Provider on the website www. campingdauberoche.fr _ or on any information or communication medium.
These prices are firm and non-revisable during their period of validity, as indicated on the website. www.campingdauberoche.fr , in the email or in the written proposal addressed to the Customer. Beyond this period of validity, the offer is void and the Service Provider is no longer bound by the prices.
They do not include processing and management costs, which are invoiced in addition, under the conditions indicated on the website www.campingdauberoche.fr or in the information (mail, email, etc.) previously communicated to the Customer, and calculated prior to placing the Order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the Seller and given to the Customer at the latest upon payment of the balance of the price.
4.1. Promotions
Promotional offers are subject to availability conditions. They cannot be combined with each other and are not retroactive. No refund can be considered.
4.2. Evolution of prices
The prices charged by the service provider are dynamic. They can evolve as the season progresses. The service provider cannot under any circumstances be held responsible for a difference in price between 2 stays booked for the same period but at different times. Prices are expressed in euros, excluding tax and including tax. Any change in the VAT rate may be reflected in the price of the stay.
4.3. Tourist tax
The tourist tax, collected on behalf of the urban community, is not included in the prices. Its amount is determined per person aged 18 and over per day and varies depending on the destination. It must be paid when paying for the Service and appears separately on the invoice. Its rate can be modified during the year.
ARTICLE 5 - PAYMENT CONDITIONS
5.1. Deposit
The amounts paid in advance are deposits. They constitute an advance on the total price owed by the Customer.
A deposit corresponding to 30 % of the total price of the provision of the Services ordered is required when the Customer places the order. This advance must be paid when the customer places the order. It will be deducted from the total amount of the order.
Please note that the right of withdrawal is not applicable to accommodation services “Article 3.3”.
No refund will be possible. by the Service Provider due to cancellation by the Client.
The balance of the stay must be paid in full 30 days before the arrival date (under penalty of cancellation of the reservation contract ).
5.2. Payments
Payments made by the Client will only be considered final after actual collection of the sums due by the Service Provider.
Late payment will result in the immediate payment of all sums owed by the Client, without prejudice to any other action that the Service Provider may be entitled to take, in this respect, against the Client .
5.3. Balance of stay
The balance of the stay must be paid in full 30 days before the arrival date under penalty of termination of the contract.
5.4. Failure to comply with payment terms
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the execution of its obligations. after formal notice remained without effect. The amounts previously paid will remain acquired by the service provider.
ARTICLE 6 - PROVISION OF SERVICES
6.1. Provision and use of services
Arrivals at campsites are possible every day of the week. The bare pitch may be occupied from 3 p.m. on the day of arrival and must be vacated by 12 p.m. on the day of departure. Any release of the pitch after 12 p.m. will result in an additional night being billed.
During the months of July and August, accommodation rentals are for full weeks and from Saturday to Saturday. In low season, rental is possible every day of the week. The reserved accommodation is available to the customer from 3 p.m. on the day of arrival and must be vacated before 10 a.m. on the day of departure.
The balance of the stay must be paid in full 30 days before the arrival date (under penalty of cancellation of this rental).
The accommodation and pitches are intended for a specific number of occupants for rental and cannot under any circumstances be occupied by a greater number of people.
Accommodations and pitches will be returned in the same state of cleanliness as on delivery. Failing this, the tenant will have to pay a lump sum of 90 € for cleaning. Any damage to the accommodation or its accessories will result in immediate repairs at the tenant's expense. The inventory state at the end of the rental must be strictly identical to that at the start of the rental.
Any dissatisfaction regarding the state of cleanliness or the general condition of the rental must be notified no later than 24 hours after arrival, in order to allow it to be remedied. No complaints will be admissible more than 24 hours after the day of arrival.
6.2. Security deposit
For accommodation rentals, a security deposit of €400 + €90 is required from the Customer on the day the keys are handed over and is returned to them on the day the rental ends, subject to possible deduction of repair costs. The security deposit breaks down as follows: €400 guaranteeing loss, breakage, damage to equipment and €90 for cleaning.
You may be charged a cleaning fee of €90 if the cleaning has not been correctly carried out.
For pitches: €10 if you have an extension cord or European plug adapter. The return of equipment must be made during reception opening hours.
Reception open from 8 a.m. to 1 p.m. and 3 p.m. to 7 p.m.
This guarantee does not constitute a limit of liability.
ARTICLE 7 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the case of delayed arrival, early departure or a change in the number of people (whether for all or part of the planned stay).
7.1. Delay
In the event of a delay, the customer must inform the Service Provider.
After 24 hours and without news from you, we have your location or rental.
7.2. Edit
In the event of a change in dates or number of people, the Service Provider will endeavor to accept requests for date changes as much as possible within the limits of availability, without prejudice to any additional costs; In all cases this is a simple obligation of means, the Service Provider cannot guarantee the availability of a location or accommodation, or another date.
A price supplement may be requested in these cases, particularly in the event of a price increase between the old and new stay.
Any request to reduce the length of stay or the number of people will be considered by the Service Provider. as a partial cancellation, the consequences of which are governed by article 7.4 – Cancellation. No refund of the difference will be made.
7.2.1 Modification by the Service Provider
In the event that the Service Provider is obliged to modify the services initially planned for the stay, the campsite will make every effort to provide similar services. The Customer may either accept the modification or terminate the contract and obtain reimbursement of the sums paid, according to the conditions referred to in article L214-1 of the Consumer Code.
7.3 . Interruption
A premature departure cannot give rise to any reimbursement from the Service Provider.
7.4. CANCELATION
In the event of cancellation of the Reservation by the Customer after its acceptance by the Service Provider, for any reason whatsoever other than force majeure, up to 31 days before your arrival, the deposit paid for the Reservation,
“As defined in article 5 – PAYMENT CONDITIONS of these General Conditions of Sale”
Will be automatically acquired by the Service Provider, as compensation, and will not give rise to any reimbursement.
If your letter is presented less than 31 days before the date of your arrival, the entire amount paid to the campsite remains with it.
In all cases of cancellation, the processing and management costs (article 4) will remain with the Service Provider as well as, if applicable, the sums paid under the cancellation insurance.
Any cancellation must be notified to us by any written means on a durable medium (by email, registered mail with acknowledgment of receipt, etc.).
To obtain possible compensation, we advise you to take out cancellation or interruption of stay insurance when booking. This must be taken out when you book before paying your deposit. Without this coverage, you will not be able to claim any reimbursement in the event of cancellation, late arrival, or interruption of your stay.
Cancellation insurance offered: MEETCH. Cancellation insurance price: 4% including tax of the total amount of the stay.
7.5. Cancellation in the event of a “COVID-19” pandemic
7.5.1. In the event of total or partial closure of the establishment during the dates of the reserved stay (which is assimilated to a measure of total or partial ban on welcoming the public, to the extent that the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the reservation of the stay will be reimbursed within 1 month .
The Service Provider cannot, however, be held responsible for additional compensation beyond this reimbursement of the sums already paid for the reservation of the stay.
7.5.2. By way of derogation from the provisions of article 7.4 CANCELLATION , any cancellation of the stay duly justified by the fact that the Client would be affected by COVID 19 (infection) or other infection considered to be part of a pandemic, or would be identified as a contact case , and that this situation would call into question their participation in the stay on the planned dates will result in:
• Upon delivery of a non-refundable credit note valid for 12 months
Any processing and management costs as provided for in the general conditions will remain with the Service Provider. In all cases, the Customer must provide proof of the event making him eligible for this right to cancellation.
7.5.3. By way of derogation from the provisions of article 7.4 CANCELLATION , in the event that the Client is forced to cancel the entire stay due to government measures not allowing participants to travel (general or local confinement, travel ban, border closure) , even though the campsite is able to fulfill its obligation and welcome Customers,
• The Service Provider will issue a credit note corresponding to the sums paid by the Client. This credit, non-refundable and non-transferable, will be valid for 12 months.
7.5.4 - If the Client subscribes to specific insurance covering the risks listed in Article 7.5.2 or Article 7.5.3, the insurance compensation received by the Client will be deducted of the amount of the credit, referred to in articles 7.5.2 or 7.5.3.
ARTICLE 8 - CUSTOMER OBLIGATIONS
8.1. Civil Liability Insurance – Loss and Theft
Unless there is proven fault, the campsite declines all responsibility in the event of damage due to falling branches, storms or theft. The campsite will not be responsible for the consequences of external events, which would have the consequence of reducing or even canceling your stay.
The Customer staying on a location or in accommodation must be insured for civil liability. An insurance certificate may be requested from the Client before the start of the service.
8.2. Visitors
Visitors are authorized under the responsibility of their host. They must report to reception. Access to the swimming pool is prohibited.
8.3. Animals
Pets are accepted, under certain conditions.
They must be declared upon arrival at the campsite. They remain under the responsibility of their owners and are admitted for the packages available from the Service Provider and payable at the time of booking.
They must be kept on a leash even on their pitch, tattooed and vaccinated. The vaccination record is mandatory and must be up to date. Under no circumstances should they be left alone at the campsite.
Animals are accepted in rental accommodation under the following conditions: that they do not sleep on the beds, benches, or duvets.
Dogs of 1st and 2nd category are prohibited as well as NACs.
8.4. Internal regulations
Internal regulations are displayed at the entrance to the establishment and at reception. The Customer is required to read it and respect it. It is available upon simple request.
The internal regulations supplement Article 8 – Customer obligations on the Auberoche campsite.
Failure to comply with the internal regulations may result in expulsion from the campsite without any refund of the stay.
- Rules of life on the campsite: The use of sound devices must not be heard beyond the perimeter of each pitch. From 11:00 p.m. it is obligatory that everyone respects their neighbors' right to rest.
- Traffic: Vehicle traffic is limited to 10 km/h and is prohibited between 11:00 p.m. and 7:00 a.m. Everyone present on the campsite must behave like a good father.
- Visitors: To preserve the calm of the campsite, your friends will only be able to visit you on foot from 9:30 a.m. to 10:30 p.m. Visitors must go to reception to provide an identity card and pay the current rate. They will thus have access to the outdoor parking located in front of the campsite.
- Swimming pool regulations: The swimming pool is strictly reserved for campsite guests. Minor children must be accompanied by a responsible adult within the pool area. Showering is obligatory. People who do not follow the instructions will be expelled from the swimming pool or the campsite if they refuse to comply with the hygiene rules.
- Car and barbecue: Each accommodation has its own parking space on its site. Only one car is allowed per accommodation. Other vehicles can park outside the campsite in the car park. The use of charcoal barbecues is not permitted on the pitches. You can use the collective barbecues near the entrance.
- Climatic conditions: The management of Camping d'Auberoche declines all responsibility in the event that unfavorable climatic conditions lead to the cancellation of certain services or activities. Under no circumstances will these climatic conditions entitle you to reductions or refunds.
8.5. Electric vehicle charging
For safety reasons, it is strictly prohibited to recharge an electric vehicle on a standard socket in rental properties or on terminals in bare pitches.
In the event of non-compliance with this provision, a fixed charge of €300 including tax must be paid.
ARTICLE 9 – OBLIGATIONS OF THE GUARANTEE PROVIDER
The Service Provider guarantees the Client, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a fault in the design or production of the Services ordered.
In order to assert his rights, the Customer must inform the Service Provider, in writing, of the existence of defects or lack of conformity within a maximum period of 7 days from the provision of the Services.
The Service Provider will reimburse or rectify or have rectified (to the extent possible) the services deemed defective as soon as possible and at the latest within 15 days following the Service Provider's observation of the defect or defect. Reimbursement will be made by credit to the Customer's bank account or by bank check addressed to the Customer.
The Service Provider's guarantee is limited to the reimbursement of the Services actually paid for by the Client. The Service Provider cannot be considered responsible or defaulting for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French jurisprudence.
The Services provided via the website www.campingdauberoche.fr of the Service Provider comply with the regulations in force in France.
ARTICLE 10 - RIGHT OF WITHDRAWAL
Activities related to the organization and the sale of stays or excursions on a specific date or during a period specified are not subject to the withdrawal period applicable to the distance and off-premises sales, in accordance with the provisions of article L221-28 of the Consumer Code.
ARTICLE 11 – PROTECTION OF PERSONAL DATA
The Service Provider, drafter of this document, implements processing of personal data which has the legal basis:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- management of relationships with customers and prospects,
- the organization, registration and invitation to events of the Service Provider,
- processing, execution, prospecting, production, management, monitoring of customer requests and files,
- drafting documents on behalf of its clients.
● Or compliance with legal and regulatory obligations when implementing processing for the purpose of:
- the prevention of money laundering and the financing of terrorism and the fight against corruption,
- invoicing,
- accountability.
The Service Provider only keeps the data for the duration necessary for the operations for which they were collected as well as in compliance with the regulations in force.
In this regard, customer data is kept for the duration of contractual relationships increased by 3 years for animation and prospecting purposes, without prejudice to retention obligations or limitation periods.
In terms of preventing money laundering and terrorist financing, data is kept for 5 years after the end of relations with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the accounting year.
Prospect data is kept for a period of 3 years if no participation or registration in the Service Provider's events has taken place.
The processed data is intended for authorized persons of the Service Provider.
Under the conditions defined by the Data Protection Act and the European data protection regulation, individuals have a right of access to data concerning them, rectification, query, limitation, portability, 'erasure.
The persons concerned by the processing carried out also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data having as legal basis the legitimate interest of the Service Provider. , as well as a right to object to commercial prospecting.
They also have the right to define general and specific directives defining the manner in which they intend for the rights mentioned above to be exercised, after their death.
- By email to the following address: info@campingdauberoche.fr
- Or by post to the following address: SARL Camping d'Auberoche – 100 route du Roc – Le Change – 24640 BASSILLAC ET AUBEROCHE accompanied by a copy of a signed identity document.
Data subjects have the right to lodge a complaint with the CNIL.
Image rights:
The Auberoche campsite produces photographic and video materials for its promotion. Their distribution being subject to express authorization, for yourself or minors over whom you have authority, you will, if necessary, express your disagreement with the right to the image upon your arrival.
ARTICLE 12 - INTELLECTUAL PROPERTY
The content of the website www.campingdauberoche.fr is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and may constitute an offense of counterfeiting.
In addition, the Service Provider remains the owner of all intellectual property rights over the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the Client) with a view to providing the Services to the Client. The Client therefore refrains from any reproduction or exploitation of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Service Provider who may condition it on financial compensation.
The same applies to names, logos or more broadly any graphic representation or text belonging to the Service Provider or used and distributed by it.
ARTICLE 13 - APPLICABLE LAW - LANGUAGE
These General Conditions of Sale and the operations resulting from them are governed and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.
ARTICLE 14 – DISPUTES
All disputes to which the purchase and sale operations concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been be resolved between the Service Provider and the Client will be submitted to the competent courts under the conditions of common law.
The Customer is informed that he may in any case resort, in the event of a dispute, to a conventional mediation procedure or any other alternative method of dispute resolution.
In particular, he may have free recourse to the following Consumer Mediator:
CM2C – 14 rue Saint Jean – 75017 PARIS
06.09.20.48.86
www.cm2c.net
ARTICLE 15 - PRECONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having been informed, prior to placing his Order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in articles L 111-1 to L111-7 of the code of consumption, in addition to the information required pursuant to the decree of October 22, 2008 relating to prior consumer information on the characteristics of rental accommodation in outdoor hotels and in particular:
- The essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- The price of the Services and related costs;
- Information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if they do not emerge from the context;
- Information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
- The possibility of resorting to conventional mediation in the event of a dispute;
- Information relating to termination terms and other important contractual conditions.
The act of a natural (or legal) person ordering on the website www.campingdauberoche.fr implies full and complete adherence and acceptance of these General Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.
