Centre naturiste Terme d'Astor

General Terms and Conditions of Sale – Camping Terme d’Astor

Article 1 - Definitions

"Client": An individual who places an order or subscribes to a service via the website.

"GTCS": General Terms and Conditions of Sale.

"Seller": SARL Impec – Camping Terme d’Astor, 8 Route d’Astor, 24540 Saint-Avit-Rivière, France; +33 (0)5 53 63 24 52; camping@termedastor.com; www.termedastor.com. A limited liability company (SARL) with a capital of €7,500; registered with the Bergerac Trade and Companies Register (RCS) under number 422 683 110; SIRET: 422 683 110 00023; SIREN: 422 683 110; Intra-community VAT: FR61422683110; NAF code: 552C. This refers to the professional vendor offering products to clients.

"Products": Rental units and pitch rentals offered for sale in the catalog on the website www.termedastor.com, collectively referred to as a "stay."

"Website": www.termedastor.com. This refers to the seller's website used in the course of its professional business activities.

"Order": A document used by clients to purchase products.

"By telephone": Refers to our telephone number: +33 (0)5 53 63 24 52.

"By email": Refers to our contact email address: camping@termedastor.com. "Regulations" refers to our internal rules (house rules).

Article 2 - Purpose and Scope of these General Terms and Conditions of Sale (GTCS)

The purpose of these GTCS is to outline the terms and conditions for the remote sale of services between our company, SARL Impec – Camping Terme d’Astor, and its clients.

They set out the rights and obligations of both parties regarding their relationship.

Specifically, these terms govern the online sale of offerings provided by SARL Impec – Camping Terme d’Astor via the website www.termedastor.com.

By proceeding, clients are deemed to have accepted these GTCS without any reservations.

The company reserves the right to adapt, modify, or remove any part of these GTCS at any time; however, the version applicable to a client’s booking will be the one in effect on the date the order is placed.

Each client acknowledges having read these General Terms and Conditions prior to booking a stay, both for themselves and for any other individuals included in the booking.

In accordance with applicable law, these General Terms and Conditions are made available to all clients for informational purposes before any contract for a stay is concluded. They may also be obtained upon a simple written request sent to the establishment’s registered office.

Article 3 - Information Regarding Stays

The stays governed by these General Terms and Conditions are those listed on our website, www.termedastor.com.

These offerings are subject to availability. Please note that inventory levels may fluctuate in real time due to demand and system updates.

Each offering listed for sale on www.termedastor.com is accompanied by a detailed description that is as accurate as possible. This includes information such as technical specifications, dimensions, materials used, available colors, and any other relevant details. These descriptions are intended to provide customers with an accurate overview of the products, helping them make an informed choice.

Arrival times for stays are between 3:00 PM and 8:00 PM. Departure times are between 8:00 AM and 10:00 AM. Please contact us via email or phone if you need to request a change to these arrival or departure times.

Campsites and rental units must be properly cleaned at the end of your stay. For campsites, this means ensuring no waste is left behind and no holes are dug in the ground. For rental units, a cleaning checklist is posted in the bathroom or restroom. If the cleaning performed by the guest does not meet our standards and instructions, an email will be sent, and a cleaning fee of eighty euros will be charged. We will provide photographic evidence to justify this fee.

Article 4 – Orders - Reservations

Customers must place their orders in accordance with the specifications provided on the website www.termedastor.com for all listed products, subject, of course, to stock availability.

Orders may be placed directly via the catalog on the website www.termedastor.com, by emailing us at camping@termedastor.com, or by calling us at +33 553632452. Every reservation method will be followed by a confirmation email.

Once the products selected on the website have been added to the cart, customers must review and, if necessary, correct the contents of their cart before finalizing the order. For an order to be confirmed, customers must accept these General Terms and Conditions of Sale and the campsite’s Internal Regulations by clicking in the indicated space.

Acceptance of the order The client’s action will trigger a confirmation email from the seller.

A reservation secures a specific pitch or rental unit at the campsite. If you have a preference for a particular pitch or rental, we will do our best to accommodate it, though we cannot guarantee that we will be able to do so. You may contact us by phone or email to discuss your preferences prior to making a reservation.

A reservation becomes final upon receipt of the required deposit—seventy euros per week for pitches, or 50% of the total cost of the stay for rental units—which must be paid within ten days of the reservation request. If the payment is not received within these ten days, the reservation option will be cancelled. A reminder will be sent before the payment deadline expires.

Changes to the dates of your stay may be requested via email or phone up to four weeks before your scheduled arrival date. Please note that changing your dates may affect the total cost of your reservation, as nightly rates vary by period; you may view our current rates on our website. Any changes to the type of rental unit, pitch, or the dates of your stay are subject to availability.

For cancellations made more than four weeks before the scheduled arrival date, the deposit paid by the client will be refunded, minus reservation and administrative fees. No refunds will be issued for cancellations made within four weeks of the scheduled arrival date.

If a delay in arrival is not communicated to us via email or phone, the reservation will be cancelled 24 hours after the scheduled start date and time (based on the minimum expected arrival time). No payments will be refunded, and no deductions will be made for late arrivals or early departures.

We strongly recommend purchasing travel insurance that provides coverage for trip cancellations. In the event of a payment failure, an incorrect address, or any other issue related to a customer's account, the company SARL Impec – Camping Terme d’Astor—the seller via the website www.termedastor.com—reserves the right to place the order on hold until the identified issue has been resolved.

The products offered for sale on the website www.termedastor.com are subject to stock availability. Should a product become unavailable after an order has been placed, the customer will be notified as soon as possible via email or telephone.

The tourist tax rate is specified in our price list; we also apply an "eco-tax" dedicated to the maintenance of the campsite, the rate for which is likewise indicated in the price list. Our rates can be found on the campsite’s website under the "Rates" ("Tarifs") tab.

Article 5 - Prices and Payment Terms

The company reserves the right to modify its prices at any time but guarantees that the rates in effect at the time an order is placed will be applied, provided the products are available on that date. Our rates are available on our website under the "Rates" tab and are updated at the end of each season—between October 1st and October 30th—for the following season.

All prices are quoted in euros, inclusive of all taxes (TTC).

A sale shall be considered final once the seller has sent an email to the customer confirming acceptance of the order, and once the deposit (arrhes) has been received by the seller.

To settle their order, customers may choose from the various payment methods provided by SARL Impec – Camping Terme d’Astor, as listed on the website www.termedastor.com. The available payment methods are:

-      By bank card: Domestic bank cards (CB), Visa cards, and Mastercard cards are accepted on the website www.termedastor.com;

-      By check: The customer must make the check payable to "SARL Impec – Camping Terme d’Astor" and write their order number on the back. The check must then be sent to the following address: SARL Impec – Camping Terme d’Astor, 8 Route d’Astor, 24540 Saint-Avit-Rivière, FRANCE;

-      By bank transfer: The bank account details for SARL Impec – Camping Terme d’Astor will be provided to customers via email once they have selected this payment method.

Article 6 - Late Payment

SARL Impec – Camping Terme d’Astor reserves the right to refuse delivery or to decline an order from a customer who has not paid for a previous order—either in part or in full—or with whom a payment dispute is currently being processed.

As part of an order verification procedure—and to ensure that no individual is using another person's bank details without their knowledge—the company may request that customers provide a copy of an identity document and proof of residence via email. The order will then be validated once this personal information has been verified.

Article 7 - Force Majeure

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described in this contract, arises from a case of *force majeure*, as defined under Article 1218 of the Civil Code.

The Party becoming aware of such an event must immediately inform the other Party of its inability to fulfill its obligations and provide justification. The suspension of obligations shall not, under any circumstances, serve as a basis for liability for non-performance, nor shall it give rise to the payment of damages or late-payment penalties.

*Force majeure* events are defined as any irresistible, external, unforeseeable, and unavoidable occurrences—independent of the Parties' control—that prevent the normal execution of the sales contract.

Should a case of *force majeure* or an unforeseen, accidental event (*cas fortuit*) arise, the Parties shall mutually agree upon the conditions under which the contract may continue.

Article 8 - Intellectual Property

The content of the website belonging to the company SARL Impec – Camping Terme d’Astor (accessible at camping@termedastor.com) remains the property of the seller.The company is the sole holder of all intellectual property rights regarding the website's content.

Clients agree not to use any content from the website without the prior written consent of the company SARL Impec – Camping Terme d’Astor.

By agreeing not to use the website's content, clients undertake to refrain from using any references to the site, including its brand name, trade name, logos, designs, etc.

Any unauthorized use may constitute an act of infringement (*contrefaçon*), which is subject to criminal prosecution. Article 9 - Data Protection and Privacy

Information collected by the company SARL Impec – Camping Terme d’Astor is protected under the French Data Protection Act (Loi Informatique et Libertés) No. 78-17 of January 6, 1978, as well as the General Data Protection Regulation (GDPR), which has been in effect since May 25, 2018.

SARL Impec – Camping Terme d’Astor collects personal data from its clients for the purpose of facilitating the sale of products and services; in this capacity, the company acts as the data controller.

The company guarantees the secure processing of the information provided and the protection of its clients' privacy.

With the client's consent, the information collected may be used for commercial solicitation purposes or to improve the quality of the company's services. Clients may object to the sharing of their data by sending a letter to the following address: SARL Impec – Camping Terme d’Astor, 8 Route d’Astor, 24540 Saint-Avit-Rivière, France, or by emailing camping@termedastor.com.

Clients also have the right to access, object to, rectify, or request the deletion of their personal data; these rights may be exercised by sending a letter to the company at the address provided above.

Furthermore, clients have the right to retrieve the data they have provided to the company, request its destruction, or have it transferred to another company.

In accordance with Article L.223-2 of the French Consumer Code, consumers may register free of charge on the "Bloctel" list to opt out of unsolicited commercial telephone calls. This government-managed system allows consumers to object to telephone solicitation. Registration can be completed on the website https://www.bloctel.gouv.fr/.

Article 10 - Partial Invalidity

If one or more clauses of these General Terms and Conditions of Sale (GTCS) are declared contrary to a mandatory legal provision, the remaining clauses shall nonetheless remain in full force and effect, and the sales contract shall not be affected.

Article 11 - Applicable Law

These GTCS are drafted in the French language.

Furthermore, these GTCS are governed by French law, except where mandatory legal provisions dictate otherwise.

Article 12 - Disputes

In the event of a dispute arising from the contract or these GTCS, the parties agree to seek an amicable resolution as a first step.Any disputes that cannot be resolved amicably between the company SARL Impec – Camping Terme d’Astor and its clients shall be submitted to the competent courts.

Clients may also make free use of the mediation service offered by the company, in accordance with Article L. 612-1 of the French Commercial Code.

To this end, SARL Impec – Camping Terme d’Astor subscribes to the consumer mediation service provided by CM2C (cm2c.net) – *Le Centre de la Médiation de la Consommation de Conciliateurs de Justice* (Consumer Mediation Center for Conciliators of Justice). Address: 49 Rue de Ponthieu, 75008 Paris. Represented by its President, Mr. René Jalin. Email: contact@cm2c.net ; Tel: 01 89 47 00 14

Internal Regulations – Camping Terme d’Astor – Sarl Impec

I. GENERAL TERMS AND CONDITIONS

1. Conditions for Admission and Stay

To be admitted to enter, set up, or stay on a naturist campsite, one must have received authorization from the manager or their representative. The manager is responsible for ensuring proper conduct and order on the campsite, as well as compliance with these internal regulations. Staying on the campsite implies acceptance of these regulations and a commitment to abide by them. No one may establish a primary residence on the premises.

2. Police Registration Formalities

Minors not accompanied by their parents will only be admitted if they possess written authorization from their parents. In accordance with Article R. 611-35 of the French Code on the Entry and Stay of Foreign Nationals and the Right of Asylum, the manager is required to have every foreign national complete and sign an individual police registration form upon arrival. This form must include, at a minimum:

1. Full name (surname and first names)

2. Date and place of birth

3. Nationality

4. Usual place of residence

Children under the age of 15 may be included on the form of one of their parents.

3. Setup

Outdoor accommodation units and any associated equipment must be installed in the designated pitch, in accordance with the instructions provided by the manager or their representative. Arrival times for stays are between 3:00 PM and 8:00 PM. Departure times are between 8:00 AM and 10:00 AM. Please contact us via email or phone if you need to make any changes to these arrival or departure times.

4. Reception Office

Open from 9:00 AM to 8:00 PM for guest arrivals, new registrations, receipt of deliveries, and telephone inquiries. Open from 9:00 AM to 12:00 PM and from 4:00 PM to 7:00 PM for payments and administrative formalities. The reception office provides information regarding campsite services, local amenities and supplies, nearby tourist attractions, and other useful contact details.

A system for collecting and handling guest complaints is available.

5. Posted Information

These internal regulations are posted at the campsite entrance and at the reception office. A copy is available to any guest upon request. For classified campsites, the official classification category (tourism or leisure) and the number of pitches designated for tourism or leisure use are displayed. Pricing for various services is provided to guests in accordance with the terms established by the minister responsible for consumer affairs; these details are also available for consultation at the reception office and the campsite entrance.

6. Departure Procedures

Guests are requested to notify the reception office of their departure by the previous day. Guests intending to depart before the reception office opens must settle the remaining balance for their stay the day before.

Pitches and rental units must be left clean and properly tidied at the end of your stay. For pitches, this includes ensuring that no waste is left behind and that no holes have been dug in the ground. For rental units, a cleaning checklist is posted in the bathroom or toilet area. If the cleaning performed by the guest does not meet expectations or follow the provided instructions, an email will be sent, and a cleaning fee of eighty euros will be charged. This fee will be substantiated with photographs.

7. Noise, Silence, and Pets – Life at the Campsite

Guests are requested to avoid any noise or conversations that might disturb their neighbors.

Audio devices must be adjusted accordingly. Car doors and trunks should be closed as quietly as possible.

Dogs and other animals must never be left to roam freely. They may not be left on the campsite—even if kept inside—in the absence of their owners, who remain civilly liable for them.

To ensure the tranquility of all guests, management has established specific hours during which complete silence is required.

Wi-Fi is available free of charge throughout the campsite; the access code can be obtained at reception.

Lost and found items are kept near the reception area.

The swimming pool is open from 9:00 AM to 10:00 PM; rules are posted at the entrance. Minors must be accompanied by and remain under the responsibility of their parents. Nudity is mandatory in the pool area. The latest water quality test results are posted at reception.

The bar is open from 9:00 AM to 11:00 PM. The grocery store is open from 9:00 AM to 12:00 PM and from 4:00 PM to 7:00 PM.

Bread orders must be placed by 7:00 PM.

Sanitary facilities are intended to be quiet spaces. We ask that you respect the premises, maintain their cleanliness, and report any damage or missing items. Please remove your shoes before entering. Washing machines are available; tokens can be purchased at the grocery store.

8. Traffic and Parking

Vehicle Movement

Within the campsite, vehicles must not exceed a speed of 20 km/h.

Only vehicles belonging to campers staying at the site are permitted to circulate within the grounds. Campers are requested to leave their cars in the designated parking areas and to limit vehicle movement within the campsite to arrival and departure only. Parking on individual pitches is strictly prohibited, unless otherwise authorized by management. Vehicles must not obstruct traffic or hinder the setup of new arrivals.

9. Upkeep and Appearance of Facilities

Everyone is expected to refrain from any action that could compromise the cleanliness, hygiene, or appearance of the campsite and its facilities, particularly the sanitary blocks. The practice of naturism entails respect for nature and for those who share the environment.

Disposing of wastewater on the ground or into drainage channels is prohibited; please use the designated disposal points. The campsite is not equipped to handle wastewater from motorhomes/camper vans; please visit a nearby village to empty such tanks.

Household waste and all other types of refuse or paper must be sorted and placed in the appropriate bins, as indicated on the campsite map.Washing (of laundry, dishes, etc.) is strictly prohibited outside of the areas specifically provided for this purpose.

Please respect all plants and floral decorations. It is forbidden to drive nails into trees, cut branches, or plant new vegetation. Defining the boundaries of one’s pitch using personal items or digging into the ground is not permitted.

Any costs incurred for repairing damage to vegetation, fencing, the grounds, or campsite facilities will be the responsibility of the person who caused the damage. The pitch used during your stay must be left in the same condition in which it was found upon arrival.

The campsite provides sorting bins and composting bags at no extra cost; these must be returned at the end of your stay.

10. Safety

a) Fire

Open fires (wood, charcoal, etc.) are strictly prohibited. Camping stoves must be kept in good working order and must not be used in dangerous conditions.

During periods of intense drought, smoking on the pitches and walking in the wooded areas surrounding the campsite are prohibited. Discarding a lit cigarette on the ground in the natural areas of the campsite will result in immediate and permanent expulsion from the premises.

In the event of a fire, notify the management immediately and proceed to the designated assembly point at the campsite entrance, ensuring that you do not obstruct emergency response operations. Fire extinguishers are available for use if necessary.

A first-aid kit is located at the reception office.

b) Theft

Management is responsible for items left at the reception office and maintains a general obligation to oversee the campsite grounds. Campers remain responsible for their own setup and should report the presence of any suspicious individuals to the staff. Guests are advised to take standard precautions to safeguard their belongings. Any personal belongings left by a guest in their accommodation or in public areas of the campsite remain the guest’s sole responsibility. The campsite cannot be held liable for the loss, theft, damage, or destruction of such items. c) Emergencies and Evacuation

c) Emergency contact numbers:

- 112: General emergency number

- 18: Fire department

- 17: Gendarmerie (police)

- 15: SAMU (medical emergency services)

In the event of a personal emergency, you may use the red telephone located between the reception area and the grocery store. We can assist you in finding a doctor, dentist, etc.

Evacuation plans are posted at the entrance, the reception area, and the sanitary facilities. If an evacuation is announced, please follow the instructions provided and proceed to the assembly point at the campsite entrance—as indicated on the plans—by following the arrows. A headcount will be taken. Please ensure you do not obstruct emergency responders.

During an evacuation, an alert message will also be displayed on our internal app, "Camping Confort."

11. Games

Games that are violent or disruptive are not permitted near the facilities.

The meeting room may not be used for boisterous or high-energy games.

Children must be supervised by their parents at all times. Our activity team does not provide childcare services. Parents must not leave the campsite while leaving their children unattended.

12. Long-term storage ("Garage mort")

Unoccupied equipment may only be left on the premises with the management's approval and must be placed in the designated area. A fee may apply for this service. 13. Violation of the internal regulations

In the event that a resident disturbs the stay of other users or fails to comply with the provisions

Under these internal regulations, the manager or their representative may—orally or in writing, if deemed necessary—formally notify an individual to cease any disruptive behavior.

In the event of a serious or repeated breach of these internal regulations, and following a formal notice from the manager to comply, the manager may terminate the contract.

In the event of a criminal offense, the manager may call upon law enforcement.

II. SPECIFIC TERMS AND CONDITIONS

1. Admission Requirements

The site is strictly off-limits to non-naturists. Individuals arriving alone who have never stayed at the campsite must be sponsored by an existing guest; otherwise, access will be denied.

2. Naturism

Nudity is mandatory within the swimming pool area and its enclosed perimeter; swimwear is prohibited. Full nudity is required throughout the campsite, except where prevented by weather conditions or physiological reasons; staff members on duty are exempt from this requirement.

3. Minors

The supervision of minors permitted on-site is the sole responsibility of the persons who are legally liable for them. Minors may only occupy a pitch if accompanied by an adult.

4. Installations

Awnings must be made of fabric; the addition of rigid materials is contrary to campsite regulations.

The installation of garden sheds on pitches is prohibited.

Watering common pathways or individual pitches, as well as washing cars, is strictly forbidden.

Individual outdoor sanitary facilities are not permitted. In the event of a dispute where the offending party is absent, such installations may be removed—if necessary, under the supervision of a bailiff—with all associated costs charged to the individual responsible. 5. Fees

Guests staying on a transient basis must pay their fees on the day of arrival. Fees are to be paid at the reception office.

The fee schedule is posted at the entrance to the campsite and at the reception office. Fees are charged based on the number of nights spent on the premises.

6. Noise and Quiet Hours

Complete silence is required between 10:00 PM and 7:00 AM (unless an exception is granted).

To prevent noise disturbances during the high season caused by site maintenance—specifically the use of lawnmowers, motorized trimming or pruning equipment, or any other noisy machinery—such activities are strictly prohibited between June 1st and September 15th (except in cases where an exceptional waiver is granted by the campsite management). Outside of this period, noisy maintenance work is prohibited on Sundays.

7. Visitors

In the event of unannounced visitors, management will verify the presence and consent of the guest they are visiting.

If the guest is not present, the visitors will be denied access to the campsite. If visitors are permitted to enter, the guest hosting them is required to pay a fee, the amount of which is posted at the reception office and at the entrance to the site.

Individuals visiting year-round residents—whether family members or others—who are granted access to the campsite remain the responsibility of the residents they are visiting.

All admissions must be recorded in the guest register.

8. Dogs and Other Animals

Dogs are permitted, provided that an up-to-date vaccination certificate is presented. They must be kept on a leash at all times, and owners are required to clean up any waste immediately. They must be tattooed.

In general, they must not, under any circumstances, cause a nuisance to others. Dogs and other animals must never be left to roam freely. Only domestic pets are permitted on the campsite. Their owners are held civilly liable for them.

As the abandonment of animals is punishable by law, any such incident will be reported to the relevant authorities.

Dogs classified as Category 1 (such as Pitbull or Boerboel types) and Category 2 (American Staffordshire Terrier, Staffordshire Bull Terrier, Tosa, and Rottweiler) are prohibited on the campsite.

9. Filming and Photography

Taking photographs and/or filming individuals or groups of people within the campsite is prohibited.

Failure to comply with this rule will be considered an infringement on the rights of others and will result in the immediate and permanent termination of the stay or rental agreement, as well as the expulsion of the offender.

10. Alcohol and Prohibited Substances

The sale of alcohol or alcoholic products to minors is strictly prohibited on the campsite.

Alcohol or alcoholic beverages must be consumed in moderation.

Sanctions may be imposed on the parents of minors found in a state of intoxication, including the immediate and permanent termination of the stay or rental agreement. Such termination shall not entitle the party to any compensation or refund.

Public intoxication or a state of inebriation ...is prohibited in the campsite’s common areas.

In the event of damage or destruction caused while under the influence of alcohol, the costs for repairs and restoration shall be borne by the individual responsible. If the individuals involved are minors under the influence of alcohol, these costs will be charged to their parents, who bear civil liability.

Driving while under the influence of alcohol is prohibited within the campsite.

The consumption of illicit substances, as defined by the laws in force in France, will result in the expulsion of the individual, following the termination of their stay, with no compensation or refund provided. As this constitutes a criminal offense, the individual may also be subject to legal proceedings.

11. Penalties for Violations of the Rules

Any violation of the internal regulations may result in a formal warning or a demand to rectify the situation and/or put an end to the disturbance.

In the event of a serious or repeated violation of the internal regulations—and following a formal notice from the campsite management to comply—management may proceed with the immediate and permanent termination of the individual’s stay or pitch rental agreement, with no refund or compensation.

In the event of a criminal offense, the campsite management may call upon law enforcement authorities.