Camping Le Clupeau

Lontano dalla folla e dal caos, a due passi dal celebre castello di Hautefort, il campeggio le Clupeau vi offre il benessere, la serenità e la freschezza del suo bordo riva, del suo vecchio mulino. Le Clupeau è il posto ideale per molte attività, dalla corsa, con i suoi 120 sentieri, la canoa e il paddle, la pesca a bordo riva, il ping pong, badminton, il gioco delle bocce, wifi, bar e snack con una terrazza sull’acqua. Scoprirete le ricchezze del Périgord, dai castelli alle grotte alle vallate di Auvezere e della Dordogne. Qui da noi affitto di mobil-home, piazzole camper, tende, roulotte. Possibilità di affittare un posto annuale. Aperto dal 11 aprile al 15 ottobre.

General Terms and Conditions of Sale for Camping Le Clupeau

The purpose of these Terms and Conditions is to define the rights and obligations of the parties in relation to the
rental of camping pitches and/or rental accommodation within our campsite.

By booking a pitch and/or accommodation at our campsite, you acknowledge that you have read and accepted these
Terms and Conditions.

1/ Services - Rates
We offer bare pitches and rental accommodation for hire.
➢ Bare pitch: this is a bare pitch for your tent, caravan or motorhome.
The price of your stay is calculated based on a package that necessarily includes the rental of the pitch,
accommodation for 1 person, the possibility of setting up 1 tent with 1 vehicle, OR 1 caravan with an additional vehicle
OR 1 motorhome; and access to reception facilities, entertainment and sanitary facilities and a connection to the
electricity network.
Additional costs (extra person, extra vehicle, etc.) are not included in the above packages and will be added to
them.
➢ Rental accommodation: our prices include the rental of the accommodation per night regardless of the
number of people (maximum 4 people or maximum 6 people depending on the capacity of the
accommodation), water, gas and electricity charges (excluding recharging of electric or hybrid vehicle
batteries), parking for one vehicle, access to reception facilities, entertainment and sanitary facilities.
It is forbidden to connect the battery of any electric or hybrid vehicle directly to the mobile home or to
the electrical terminals on the pitches (risk of fire, damage to the electrical installation of the mobile
home, etc.). Any breach of this rule will result in a charge of £100.
A security deposit of €200 will be requested upon arrival, which will be returned to you at the end of your stay
and no later than eight days after your departure by post. However, we reserve the right to retain part or all of
this deposit in the event of damage to the accommodation and/or its contents and/or equipment on the campsite.
We also reserve the right to deduct €75 to €90 for cleaning costs if this has not been carried out, according to
the instructions displayed in the rental accommodation, upon departure.
➢ Common provisions: prices are quoted in euros, inclusive of VAT, and do not include tourist tax. Regardless
of the option chosen (pitch or rental accommodation), additional charges will apply for extra people, extra
vehicles, visitors, etc. Our prices are also subject to change depending on economic and commercial
conditions. The contractual price payable by you is the price stated on your booking confirmation.
Partner benefits and promotions cannot be applied to a confirmed booking, whether it has been paid for in full or
in part; they are not retroactive under any circumstances. As a result, it is possible that customers may have paid
different prices for the same stay. Customers who have paid the highest price will not be entitled to a refund of
the difference between the price they paid and the promotional price.
The tourist tax, collected on behalf of the Isle Loue Auvézère en Périgord Community of Communes, is not included
in the rates. The amount is determined per adult per night. It is generally included in the balance of your stay.
We offer a half-board option for guests who have rented a cabin. This option includes dinner at the campsite restaurant, with a choice of one main course and one dessert from the menu, and breakfast the following morning, for one person. Drinks and any other food orders outside of the half-board package are not included in this option and must be paid for separately.

2/ Booking conditions
➢ General provisions: our campsite offers family-oriented stays and the accommodation is specially designed
for this purpose. By booking a stay at our campsite, you agree to use the accommodation, pitches and/or facilities of
the campsite peacefully and not to cause any nuisance to other guests and/or staff.
For security reasons, bookings for integration weekends or group bookings (more than 9 people) are not permitted,
unless expressly agreed in advance and in writing by the campsite.
The booking of a pitch or accommodation is strictly personal. Under no circumstances may you sublet or transfer
your booking without the prior and express consent of the campsite.
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➢ Booking terms and conditions: you can make a booking on our website https://camping-leclupeau.com/,
by telephone on 05.53.51.66.26. or 06.30.29.80.88., by email viacampingleclupeau24@gmail.com or via
a "partner" website.
All booking requests must be accompanied by:
• a deposit of 25% of the total cost of your stay, including VAT, including the price of the services booked, including
VAT.
The booking is only contractually valid upon receipt of a written booking confirmation by email, summarising all
the information relating to your stay.
The balance of the cost of the stay, including the price of the services booked, including VAT, and the tourist tax,
is to be paid on site during your stay and no later than the day before your departure.
Reservations made through our website constitute reservation requests. Following your reservation request, you
will receive an initial email from our partner Secureholiday. This email only confirms that your request has been
received and specifies that it is being validated. The campsite reserves the right to accept or refuse any pending
request depending on availability. A second email from our partner Secureholiday will then be sent to you to
confirm or decline the booking. If the requested booking is unavailable, the campsite may send you a counter-
proposal via our partner Secureholiday. This will automatically cancel your initial booking request. For further
information, please contact the campsite directly.
➢ Option booking: you can only request an option by telephone, email or post to the campsite.
Our campsite accepts reservation option requests subject to the following conditions:
- The validity period of an option is set at 7 calendar days.
- Upon expiry of this period, the option is automatically cancelled without prior notification, and the corresponding stay
may be put back on sale by the campsite without notice or reminder.
- Options are only valid if the booking is made at least forty (40) days before the planned arrival date.
- No options will be accepted for stays planned for July and August.
➢ No right of withdrawal: according to Article L. 221-28 12° of the French Consumer Code, the right of
withdrawal does not apply to accommodation, transport, catering and leisure services that must be
provided on a specific date or during a specific period.
➢ Maximum capacity: for safety and insurance reasons, the number of occupants may not exceed the
capacity specified for the type of accommodation or pitch reserved (1 to 6 persons maximum, depending
on the capacity of the accommodation or pitch), including newborns. If, upon your arrival, we observe
that the maximum capacity of the accommodation or pitch reserved has been exceeded, we reserve the
right to refuse you access to the accommodation or pitch reserved, without refunding the price of your
stay.
⮚ Customers – Minors: for safety reasons, minors who are not accompanied by their parents, grandparents or
an adult guardian for the entire duration of their stay are not accepted at our campsite, unless we have given
prior authorisation by email upon request from you before arrival.

3/ Payment terms
➢ Accepted payment methods: you can pay for your booking or your stay in euros using the following
payment methods: holiday vouchers, bank transfer, cash or credit card.
➢ Walk-in customers: for stays on pitches without a reservation (walk-in), you must pay for at least the first night
upon arrival. You are also responsible for informing reception of your desired or extended length of stay. The
balance must be paid no later than the day before departure; you must therefore take into account the
reception opening hours. No refund will be made in the event of early departure on your part.

4/ Stay
➢ Key collection: Your requests for a specific pitch or accommodation on the campsite can only be met
depending on our availability on your arrival.
Arrival times: from 12 noon for pitches and keys available from 4pm to 8pm for rental accommodation.
Check-out times: before 12 noon for pitches and mandatory check-out before 11 a.m. for rental accommodation.
The initial inventory is carried out independently, however, the final inventory of rental accommodation is carried
out by our teams and is mandatory. Registration must be completed at reception during your stay. Any
dissatisfaction with the cleanliness and/or general condition of the rental accommodation must be notified in
writing no later than 24 hours after arrival, so that it can be remedied. No complaints will be accepted more than
24 hours after the day of arrival. Your accommodation and/or pitch must be left in the same condition as it was
on arrival; in particular, you must clean it yourself in accordance with the criteria displayed in the rental
accommodation. Failure to do so will result in the campsite deducting the cleaning costs from your security
deposit in accordance with Article 1 of these terms and conditions.
The reception office opening hours are listed on the campsite website and can be provided upon request (by
telephone or email). Any late arrivals must be reported between the day of your booking and the day before your
arrival, so that the campsite can make the necessary arrangements. If you wish to arrive in the morning, you
must book the previous night. Any delay in your arrival time must be reported in order to maintain your booking.
➢ Late arrival and early departure: in the event of late arrival or early departure from the dates mentioned
on your booking confirmation, the full amount of the stay will remain due. You will not be entitled to any
refund for the part of the stay not taken.
➢ Animals: dogs and cats – except category 1 dogs known as "attack dogs", as defined by Law No. 99-5 of
6 January 1999 – are allowed on our campsite free of charge. We require dogs to be kept on a leash
within the campsite. Animals must not be left alone in the rental accommodation. Please bring their own
bedding (cushion, blanket, etc.) to protect the blankets, sofas and beds, which are off-limits to them.
Please respect the hygiene and environment of the campsite. If necessary, you must be able to present
us with each animal's health record, including, where applicable, their passport showing proof of
vaccinations, particularly rabies, the animal's tattoo or microchip certificate, and a copy of your civil
liability insurance certificate.
➢ Unavailability of certain services: the services and facilities we offer (restaurant, activities, entertainment,
etc.) may not be available all year round, particularly due to weather conditions or force majeure, or may
not operate during certain seasons. They may therefore be temporarily unavailable during all or part of
your stay. The campsite will make every effort to inform you of any work or improvements undertaken
during your stay. The entertainment schedule may also be changed without notice if the minimum
number of participants is not reached. No compensation will be due in the event of changes to or
cancellation of entertainment.
➢ Termination of the booking contract in the event of fault on your part
The booking contract will be terminated automatically in the event of any of the following occurrences:
• In the event of repeated non-compliance, i.e. if you and/or your companions are found to be in breach of our internal
rules again after receiving a formal notice to comply by email. In this case, you will be required to leave your
accommodation or pitch within 3 hours of the termination of your contract, which will be notified to you by email. No
refund will be made by us.
• In the event of a no-show at the campsite within 24 hours of the start of your stay and without justification and/or
notification of your arrival. We will dispose of your accommodation at the end of the aforementioned 24-hour period if
we have been unable to contact you using the contact details provided when booking your stay. We will retain all
sums paid to us and no refund will be made.

5/ Changes to your stay
You may request to change the dates and/or terms (type of accommodation) of your stay at our campsite,
provided that your request is sent to us by email at least 14 days before the initial arrival date.
However, you must book a new stay at our campsite during the same season as the one in which the initial stay
was planned, subject to availability and current rates. Your initial stay may only be changed once. If you are
unable to honour the stay that replaces the initial stay, it will be considered cancelled and the amounts paid will
not be refunded.
If the price of the replacement stay is higher than that of the initial stay, you will be required to pay the difference. If
the price of the replacement stay is lower than that of the initial stay, we will retain the difference in price as
compensation for the loss resulting from the change of stay.
Furthermore, any change to the booking or reservation relating to the number and/or age of participants must be
notified in writing to the campsite prior to arrival at the campsite.

6/ Cancellation of stay
➢ Cancellation by you: any cancellation must be notified to us in writing on a durable medium (by email,
registered letter with acknowledgement of receipt, etc.).
• If your email/letter is received more than 30 days before your arrival, the deposit paid may be refunded by
the campsite.
• If your email/letter is received less than 30 days before your arrival date, the campsite will retain all sums
paid.
➢ Cancellation by the campsite: If we are forced to cancel a booking that we have confirmed to you, we will
notify you as soon as possible by email; the sums paid will be refunded in full within 10 days of the
cancellation notification at the latest.

7/ Complaints - Disputes
Any complaints relating to a stay must be made in writing and sent to us by registered letter with acknowledgement of
receipt within 20 days of the end of the stay.
In the event of a dispute and if no amicable solution is found within one month of receipt of the above-mentioned
letter of complaint, you may refer the matter to a consumer ombudsman free of charge, provided that you do so
within one year of sending your letter of complaint.
By default, we suggest you use the following consumer ombudsman: Ombudsman organisation:
CM2C, mediator's address: 14 rue Saint Jean, 75017 Paris; mediator's website: www.cm2c.net; mediator's contact
details: cm2c@cm2c.net

8/ Personal data
When you make a booking, or during your stay, some of your personal data may be collected and processed by
us.
When a booking is made via our website, the terms and conditions for processing data collected prior to or at
the time of booking are subject to the privacy policy or general terms and conditions of sale that you accept
before confirming your booking.
The personal data collected when a booking is made by telephone or during your stay is as follows: surname and first
name of the person who made the booking and of any accompanying persons, telephone number of the person who
made the booking, postal address and email address of the person who made the booking, date of birth of the person
who made the booking and of any accompanying persons.
This data is collected and processed on the following grounds: your consent, the need to enable the
performance of a booking contract concluded between us. No one other than us and SAS Camping Le Clupeau
(a simplified joint stock company with capital of €10,000, registered with the Périgueux Trade and Companies
Register under number 988 429 957, with its registered office at 451 route de Génis, 24390 Cherveix-Cubas)
have access to the data collected.
The data collected is processed for the following purposes:
- The execution of a booking contract concluded between us;
- The management of any complaints you may have;
- Maintaining our customer database;
- Carrying out commercial prospecting activities;
- Managing our accounts.
The data collected is kept for the duration necessary to fulfil the booking contract and will be retained for 5 years
after the end date of the stay, except in the event of an unresolved dispute at the end of this period, in which
case the data will be retained until the dispute is resolved.
In accordance with the French Data Protection Act No. 78-17 of 6 January 1978, it is specified that every
individual has the following rights over their data: right of access, right of rectification, right to erasure (right to be
forgotten), right to object, right to restriction of processing, right to portability. Each person may also define
guidelines regarding the storage, erasure and communication of their personal data after their death.
Every individual may, for reasons relating to their particular situation, object to the processing of data concerning
them.
To exercise these rights, letters must be sent by registered post with acknowledgement of receipt to the following
address: 451 route de Génis 24390 Cherveix-Cubas, or to the following email address:
campingleclupeau24@gmail.com
Any person who has been the victim of a breach of any of the above rights may lodge a complaint with the CNIL
(https://www.cnil.fr/).