Flower Camping LA PIBOLA

GENERAL TERMS AND CONDITIONS OF SALE

1/ SERVICES

Camping location :

This is a bare pitch for your tent, caravan, motorhome, van or campervan.

Your stay is calculated based on a standard package that includes the pitch, the number of people included in the package, your accommodation, your vehicle, and access to the reception facilities, sanitary facilities, and various services and activities (children under 3 stay free). Additional charges (extra person, extra vehicle, pets, etc.) are not included in the package and will be added to it.

- Nature package: 1 pitch for 2 people, 1 camper van or 1 car with a tent or caravan or van or converted van.

- Comfort Package: Nature package + 6A electricity.

- Comfort Plus package: Nature package + 10A electricity + water connection and drainage.

Outside of July/August, we offer packages tailored for solo travelers, on foot or by bicycle:

- Nature hiker package: 1 pitch for one person alone with a tent and without a vehicle.

- Comfort hiker package: Nature hiker package + 6A electricity.

- Nature cycling package: 1 pitch for one person alone with a tent and a bicycle.

- Cyclist Comfort Package: Cyclist nature package + 6A electricity.

Rental accommodations :

Our prices include accommodation (depending on capacity), water, gas, electricity, one vehicle, access to facilities, and various services and activities. Our prices do not include the tourist tax for participants over 18 (a French tax intended to help finance expenses related to tourism and the protection of natural areas for holidaymakers) or the bio-contribution for all participants regardless of age (a sum used for environmental initiatives: optimizing water, energy, and waste management; enhancing the landscape and promoting biodiversity in our natural areas; and preparing the campsite for the future). The tourist tax and bio-contribution are billed along with your accommodation and are payable on the same payment dates. They are non-modifiable and non-refundable upon arrival at the campsite. Depending on the circumstances, they must be paid at the same time as the balance of your stay. Minors unaccompanied by a responsible adult are not accepted.

2/ RESERVATION

For every reservation, an "option" is registered upon receipt of your request (subject to availability). This option is valid for a maximum of 7 days (any option not confirmed within 7 days will be automatically cancelled).

The reservation only becomes firm upon receipt of a booking confirmation issued by the campsite after receipt of the deposit of 30% of the initial price of the stay by credit card, bank transfer, cash or Holiday Vouchers (PAPER or CONNECT).

The booking fee is waived when making a reservation (except for reservations made through the VACAF scheme, for which a €20 booking fee applies). For payments made with paper holiday vouchers, a €10 booking fee applies to amounts over €100. The campsite also reserves the right to charge a €20 booking fee if you request any changes to your initial reservation before arrival and/or on-site (additional person, additional vehicle, pet, etc.). In case of cancellation, for any reason, the deposit will be retained for a future stay within one year (one year after the scheduled departure date of the cancelled stay). All reservations are non-transferable and cannot be assigned or sublet without the campsite's consent.

3/ SETTLEMENT OF THE BALANCE

You can pay the balance of your reservation by credit card, bank transfer, cash or Chèques-Vacances (PAPER and CONNECT).

The balance of your stay is due no later than one month before the start of your stay for rental accommodations and at least 14 days before the start of your stay for camping pitches. If the balance is not paid within the specified timeframe, your stay will be considered cancelled and our cancellation policy, described below, will apply.

4/ Payment in 4 installments by bank card with our partner Floa

Our financial partner, Floa , offers payment solutions for your purchases of goods and/or services, in 4 installments by credit card. These payment solutions are reserved for individuals (adults) residing in France, holding a Visa or MasterCard credit card with an expiry date corresponding to the repayment period. Floa , registered in Bordeaux under number 434 130 423, with its registered office at Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300), is subject to the supervision of the Prudential Control and Resolution Authority (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and registered with ORIAS under number 07 028 160 ( www.orias.fr ). Floa reserves the right to accept or refuse your financing request; you have a 14-day legal right of withdrawal. To learn more, click here . We draw your attention to the fact that if you request to pay for your order of goods and/or services using these payment solutions, your personal data will be transmitted to Floa for the purposes of studying your financing request, managing your credit contract and, if necessary, debt collection.

5/ LATE RESERVATION

If a rental is booked less than 1 month before the start of the stay or a camping pitch less than 14 days before the start of the stay, full payment will be required at the time of booking.

6/ LATE ARRIVAL AND EARLY DEPARTURE

In the event of a delayed arrival or early departure compared to the dates indicated on your booking confirmation, the full amount of your stay will remain due. You will not be entitled to any refund for the unused portion of your stay.

7/ FAILURE TO ARRIVE AT THE CAMPSITE

In the event of failure to arrive at the campsite within 12 hours of the start of your stay and without justification and/or news of your arrival, we will make your accommodation available to you and the payments made will remain with the campsite.

8/ ARRIVAL AND DEPARTURE

Check-in is between 4:00 PM and 7:00 PM. No arrivals can be accommodated before 4:00 PM, and any arrival after 7:00 PM must be notified by telephone. On the day of departure, the rental must be vacated by 10:00 AM (departure after 10:00 AM will incur a charge of €30 for an additional half-day).

Arrivals at the campsites are between 2:00 PM and 7:00 PM. No arrivals can be accommodated before 2:00 PM, and any arrival after 7:00 PM must be notified by telephone. On the day of departure, the campsite must be vacated by 12:00 PM (departures after 12:00 PM will incur a charge of €12 for an additional half-day).

9/ CANCELLATION

Due to the buyer :

Camping La Pibola offers optional Cancellation and Interruption Insurance when you book. Our partner Gritchen is committed to refunding all or part of your stay only to customers who have purchased the Campez Couvert insurance.

This fee is payable in full and only at the time of booking. It is in addition to the deposit and applies to those registered for the stay. Its amount is 4% of the rental price.

In case of cancellation, please notify the campsite of your withdrawal as soon as an event preventing your departure occurs, either by mail or email. If the claim is covered under the general terms and conditions (available on the website www.campez-couvert.com), notify the insurer within 48 hours and provide them with all necessary information and supporting documents.

Without cancellation insurance, no refund can be claimed from the campsite. The sums paid will be carried over to a future stay within the following year (1 year after the scheduled departure date of the cancelled stay).

Because of the camping :

If the campsite is forced to cancel its pitch and/or rental accommodation services, except in cases of force majeure, the stay will be refunded to up to the amount of the sums paid. This cancellation will not, however, give rise to the payment of damages.

10 / SECURITY DEPOSIT AND INVENTORY OF PREMISES

To guarantee that your accommodation will be returned undamaged and in perfect condition (ready to be re-let following the cleaning instructions provided in each rental unit), a security deposit will be required before you take possession of your rental. This deposit is preferably paid by bank pre-authorization or, failing that, by two checks (€200 total for rentals without bathrooms, €300 total for rentals with bathrooms, and €400 total for the CEDRE chalet for 6/8 people). Cash payments for the security deposit are not accepted.

In the absence of any damage, the security deposit held by bank pre-authorization will be cancelled and the checks will be destroyed within 7 days of departure.

Each accommodation includes an inventory checklist allowing you to complete your own check-in inspection. Any damage or missing items (breakages, cracks, marks, etc.) must be reported to us within 24 hours of your arrival. Failure to report any issues within this timeframe will result in you being held responsible for any damage or anomalies.

Upon your departure, any cleaning not carried out (or poorly carried out) will be deducted from your security deposit and charged at the end-of-stay cleaning rate (€25 for the Locaravane , €35 for rentals without bathrooms, €60 for rentals with bathrooms, and €75 for the CEDRE chalet (6/8 people). In the event of damage to the accommodation, its contents, and/or equipment within the campsite, the campsite reserves the right to retain all or part of the security deposit for repairs and/or the replacement of damaged equipment. An appointment must be scheduled with reception at least 48 hours before your departure for the check-out inspection (between 8:00 and 10:00 AM on your departure day).

11/ ADDITIONAL PERSON(S)

If, upon arrival or during the stay, the number of guests exceeds the number indicated at the time of booking, the campsite reserves the right to either refuse the additional guests or charge a surcharge according to the current rate. In all cases, the number of people may not exceed the maximum occupancy allowed in the accommodation or on the pitch. Any additional vehicle (car, trailer, motorcycle) will also be charged according to the current rate.

12/ VISITORS

All outside visitors must report to reception (during opening hours), leave their car in the outside car park and leave the campsite no later than 10:30 pm . THEY ARE STRICTLY PROHIBITED FROM THE SWIMMING POOL UNDER PENALTY OF EXCLUSION.

13/ DOMESTIC ANIMALS

Dogs (except for category 1 and 2 dogs ) are permitted up to a maximum of two on camping pitches and one in rental accommodations (with a supplement). The owner agrees to keep their dog on a leash, to clean up after it, and is responsible for any damage it may cause. Under no circumstances should a dog be left alone in a rental accommodation, in a car, or tied to a tree, nor should it disturb the neighbors with its barking and/or mess. Cats are permitted only on camping pitches (maximum two animals, including both dogs and cats, with a supplement). Cats and all other animals are strictly prohibited in rental accommodations.

14/ SANITARY BUILDINGS

Access to the sanitary facilities (sinks, showers, and dishwashing sinks) is reserved exclusively for campers (with the exception of people with reduced mobility who, upon request at reception, may access the adapted sanitary facilities). Only the use of the washing machine and toilets in the large sanitary building located near the swimming pool is permitted for guests staying in accommodations.

15/ SWIMMING POOL

The swimming pool is exclusively reserved for campsite guests (visitors are not allowed and will be excluded). Swimsuits are mandatory (shorts/swim trunks are not allowed).

16/ VACAF

A €20 processing fee is charged for bookings made through the VACAF scheme (AVF - Family Holiday Assistance). The assistance calculated at the time of booking is theoretical and may ultimately be less; in this case, the customer must pay the difference.

17/ IMAGE RIGHTS

You expressly authorize the campsite, without compensation, to use any photos of you or your children taken during your stay for advertising purposes, in any format. If you do not wish to do so, please notify us in writing.

18/ COMPLAINTS - DISPUTES

Any complaint related to a stay must be made in writing and sent to us by registered letter with acknowledgment of receipt within 21 days of the end of the stay.

In the event of a dispute and if no amicable solution is found within one month of receiving the aforementioned letter of complaint, you may use a consumer mediator free of charge (provided that you contact them within one year of sending your letter of complaint).

By default, we suggest you contact the following consumer mediator:

Consumer Mediation Center of the Justice Conciliators

CM2C

49 Rue de Ponthieu - 75008 PARIS

Tel : +33 1 89 47 00 14 - Email : cm2c@cm2c.net - Website : https://www.cm2c.net

19/ PERSONAL DATA

When making a reservation or during your stay, some of your personal data may be collected and processed by us.

When booking is made via our website, the terms and conditions for processing data collected prior to or concurrently with the booking are subject to the privacy policy or the general terms and conditions of sale which you accept before confirming your booking.

The personal data collected during a booking made by telephone or during your stay are as follows:

• Name, surname, date of birth of the person who made the reservation and of accompanying persons and telephone number and email address of the person who made the reservation.

This data is collected and processed on the following grounds:

• Your consent and the need to allow the execution of a booking contract concluded between yourself and Camping la Pibola .

Only management and any staff have access to the collected data.

The data collected is subject to processing for the following purposes:

• The execution of a reservation contract concluded between yourself and Camping la Pibola , the management of any complaints you may have, the maintenance of our customer file, the carrying out of commercial prospecting actions by Camping la Pibola and the management of our accounting.

The data collected is kept for the entire duration necessary for the execution of the booking contract and will be kept for 5 years after the end date of the stay (except in the event of a dispute not settled at the end of this period, in which case the data will be kept until the end of the dispute).

In accordance with the French Data Protection Act (Law No. 78-17 of 6 January 1978), it is specified that each person has the following rights regarding their data: right of access, right to rectification, right to erasure (right to be forgotten), right to object, right to restriction of processing, and right to data portability. Each person may also define instructions regarding the storage, erasure, and communication of their personal data after their death.

Each person may, for reasons relating to their particular situation, object to the processing of data concerning them.

To exercise these rights, letters must be sent by registered mail with return receipt requested to the following address: Camping la Pibola - Le Cazalet - 09500 CAMON, or to the following email address : contact@lapibola.fr.

Any person who is a victim of a breach of one of the aforementioned rights may file a complaint with the CNIL (https://www.cnil.fr/).

You can also opt out of telemarketing by registering on the telephone marketing opt-out list on the BLOCTEL website ( https://www.bloctel.gouv.fr/ ).