Flower Camping Les Mijeannes
Terms and Conditions 2026
The purpose of these Terms and Conditions is to define the rights and obligations of the parties in relation to the rental of camping pitches and/or rental accommodation within our campsite.
By booking a pitch and/or accommodation at our campsite, you acknowledge that you have read and accepted these GTC.
1/ Services – Rates
We offer bare pitches and rental accommodation for hire.
Bare pitch
This is a bare pitch for your tent, caravan or motorhome.
The price of your stay is calculated on the basis of a package that necessarily includes the rental of the pitch, the possibility for 2 people to stay there, the possibility of setting up 1 tent with 1 vehicle, OR 1 caravan with an additional vehicle OR 1 motorhome; and access to reception facilities, entertainment and sanitary facilities and, depending on the package chosen, a connection to the electricity network, or even other options. The use of electrical connections and hook-ups is governed by the campsite's internal regulations.
You must select one of the following packages:
Comfort Package: with or without electricity, pitch of approximately 80m²
Privilege Package: with or without electricity, pitch of between approximately 100 and 130m²
Privilege Package with refrigerator: with electricity, refrigerator, pitch of between 100 and 130m²
Additional costs (extra person, extra vehicle, pets, etc.) are not included in the above packages and will be added to the total cost.
A security deposit of €100 may be required upon arrival (credit card imprint) if you are bringing a dog with you during your stay or if you have rented a pitch with a refrigerator or just a refrigerator. We reserve the right to retain part or all of this deposit in the event of damage to the pitch, damage to the refrigerator, rubbish left behind or dog waste not picked up. This security deposit will be automatically cancelled after your departure if no issues are noted.
Rental accommodation
Our prices include accommodation rental based on the number of people (depending on the capacity of the accommodation), water, gas and electricity charges (excluding electric or hybrid vehicle battery charging), parking for one vehicle, access to reception facilities, entertainment and sanitary facilities.
A security deposit of 600€ will be required upon arrival (credit card imprint, bank cheque or cash) following your booking, which will be returned to you at the end of your stay during the departure inventory. However, we reserve the right to retain part or all of this deposit in the event of damage to the accommodation and/or its contents and/or equipment on the campsite.
We also reserve the right to deduct 100€ for cleaning costs if this has not been done on departure.
Common provisions
The prices indicated are in euros, including VAT, and do not include tourist tax (visitor's tax + eco-tax).
Regardless of the option chosen (pitch or rental accommodation), additional charges will be applied for extra people, extra vehicles, pets, visitors, etc.
Our prices are also subject to change depending on economic and commercial conditions. The contractual price payable by you is the price stated on your booking confirmation.
Flower Campings and Flower Camping les Mijeannes apply dynamic pricing. As a result, prices are subject to change, either upwards or downwards.
Partner benefits and promotions cannot be applied to a booking that has been confirmed, whether it has been paid for in full or in part; these are not retroactive under any circumstances.
Therefore, it is possible that customers may have paid different prices for the same stay. Customers who paid the highest price will not be entitled to a refund of the difference between the price they paid and the promotional price. Tourist tax, collected on behalf of local authorities, is not included in the rates. The amount is determined per person per night.
An eco-contribution for environmental preservation and waste sorting, not included in the rates, is also in place.
Booking fees are waived for stays booked via the Floxer Camping website, the Les Mijeannes campsite website, and directly (by telephone or post).
2/ Booking conditions
General provisions
Our campsite offers family-oriented holidays and the accommodation is specially designed for this purpose.
By booking a stay at our campsite, you agree to use the accommodation, pitches and/or facilities of the campsite peacefully and not to cause any nuisance to other guests and/or staff.
For security reasons, bookings for integration weekends or group bookings (more than 9 people) are not permitted, unless expressly agreed in advance and in writing by the campsite.
Bookings for pitches or accommodation are strictly personal. Under no circumstances may you sublet or transfer your booking without the prior and express consent of the campsite.
Booking terms and conditions
You can make a booking on our website www.lesmijeannes.com and the website www.flowercampings.com or by telephone.
All booking requests must be accompanied by:
-a deposit of 30% of the total cost of your stay, including VAT, the price of the services booked, including VAT, and, if applicable, the tourist tax,
- payment of the cancellation insurance premium, if applicable.
Bookings made via the Flower Camping website and the Flower Camping Les Mijeannes website constitute booking requests. Following your booking request, you will receive an initial email from our partner Secureholiday. This email only confirms that we have received your request and states that it is being validated. The campsite reserves the right to accept or refuse any request pending validation, depending on availability.
A second email from our partner Secureholiday will then be sent to you to confirm or decline the booking. During this period, the prices and availability displayed are not guaranteed (see the paragraph on prices above, ‘Common provisions’). If the requested booking is unavailable, the campsite may send you a counter-offer via our partner Secureholiday. This will automatically cancel your initial booking request. For further information, please contact the campsite directly.
The booking is only contractually binding once you have received a written booking confirmation by email summarising all the information relating to your stay.
The balance of the price of the stay, including the price of the services booked, including VAT, and, if applicable, the tourist tax, must be paid no later than 30 days before the start of the stay. If the balance is not paid within the above-mentioned period, the stay will be considered cancelled and our cancellation conditions described below will apply.
Any booking made less than 30 days before the arrival date must be paid in full at the time of booking, unless you are informed of more favourable conditions. In this case, payment must have been received and confirmed by the campsite before the arrival date. If payment has not been received before the arrival date, the booking will be considered cancelled.
Placing an option
You can request an option by telephone, email or post only. No option requests can be made via the Flower Camping website or the Flower Camping Les Mijeannes website.
The campsite accepts reservation option requests subject to the following conditions:
-The validity period of an option is set at seven (7) calendar days (or any other period specified in the special conditions).
- Upon expiry of this period, the option is deemed to have lapsed automatically, without prior notification, and the corresponding stay may be put back on sale by the campsite without notice or reminder.
-Options are only valid if the booking is made at least forty (40) days before the planned arrival date.
No options will be accepted for stays planned in July and August, when they concern these same periods.
No right of withdrawal
According to Article L. 221-28 12° of the Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services that must be provided on a specific date or during a specific period.
Maximum capacity
For safety and insurance reasons, the number of occupants may not exceed the capacity specified for the type of accommodation or pitch reserved (1 to 8 people maximum, depending on the capacity of the accommodation or pitch, including newborns). If, upon your arrival, we observe that the maximum capacity of the accommodation or pitch reserved has been exceeded, we reserve the right to refuse you access to the accommodation or pitch reserved, without refunding the price of your stay.
Customers – Minors
Minors remain under the full responsibility of their parents and/or accompanying adults throughout their stay. Flower Camping Les Mijeannes can only accept bookings for minors if they are accompanied by an adult or their legal guardian.
3/ Payment methods
Accepted payment methods
You can pay for your booking or stay in euros using the following payment methods:
Credit card, holiday vouchers, cash.
However, as an exception, bookings made less than 30 days before the start date of the stay must be paid for by credit card only.
Payment by cheque is not accepted except for the deposit and only for bookings made more than 30 days before the arrival date.
Walk-in customers
For stays on pitches without a reservation (walk-in), you must pay for the desired night(s) upon arrival. If you extend your stay, you are also responsible for paying the balance before continuing your stay. You must therefore take into account the reception opening hours.
No refunds will be given in the event of early departure on your part.
4/ Stay
Key collection and inventory
Your requests for a specific pitch or accommodation on the campsite can only be met depending on availability upon your arrival.
The arrival and departure times to be observed are as follows:
Arrival times:
-After 2 p.m. for pitches.
-Keys available from 3 p.m. to 8 p.m. for accommodation.
Departure times:
-12 noon for pitches.
-Mandatory departure inventory between 8 a.m. and 10 a.m.
Inventories on arrival are carried out independently.
However, inventories on departure from rental accommodation are carried out by our teams and are mandatory. An appointment must be made at reception during your stay.
Any dissatisfaction regarding the cleanliness and/or general condition of the rental property or pitch must be reported in writing no later than 24 hours after arrival, so that it can be remedied.
No complaints will be accepted more than 24 hours after the day of arrival.
Your accommodation must be left in the same condition as it was on arrival; in particular, you must clean it yourself. If this is not the case, the campsite reserves the right to deduct the cleaning costs from your security deposit in accordance with Article 1 of these General Terms and Conditions of Sale.
Your accommodation must be left in the same condition as when you arrived; in particular, you must clean it yourself. If this is not the case, the campsite reserves the right to deduct the cleaning costs from your security deposit in accordance with Article 1 of these Terms and Conditions.
Your pitch must be left clean. The refrigerator must be cleaned if you have rented one.
The reception office opening hours are listed on the campsite website or can be provided upon request (by telephone or email). Any late arrivals must be reported between the day of your booking and the day before your arrival, so that the campsite can make the necessary arrangements. If you wish to arrive in the morning, you must book the previous night. Any delay in your arrival time must be reported in order to maintain your booking.
Late arrival and early departure
In the event of late arrival or early departure from the dates stated on your booking confirmation, the full amount for the stay will remain payable. You will not be entitled to any refund for the part of the stay not taken.
Animals
Pets are allowed on the campsite for an additional fee payable on arrival. They must not cause any disturbance to neighbours (noise, hygiene, odour, etc.) and are strictly prohibited in the swimming pool areas and sanitary facilities. Dangerous or aggressive animals (categories 1 and 2) and ‘new pets’ are not accepted. Please bring your pet's up-to-date health record and proof of vaccinations. If accepted, animals must be kept on a leash at all times.
Only dogs are allowed in mobile homes and rental accommodation, with a limit of one dog per accommodation. All other animals are prohibited.
Campsite rules
During your stay, you must comply with the campsite rules, a copy of which is displayed at reception. We strongly recommend that you read this document before the start of your stay and we are happy to send you a copy by email on request.
Image
During your stay, we may take photographs and/or make videos within the campsite for entertainment and/or communication purposes, on any medium, in which you and your companions may appear. By confirming your booking, you are deemed to have authorised us to use the photos and/or videos in which you appear for the above purposes for a period of 5 years. You also guarantee that the persons accompanying you have given their consent. Any specific refusal must be notified to us in writing on a durable medium.
Unavailability of certain services and facilities
The services and facilities we offer (swimming pool, restaurant, activities, entertainment, etc.) may not be available all year round, particularly due to weather conditions or force majeure, or may not operate during certain seasons. They may therefore be temporarily unavailable during all or part of your stay.
The entertainment schedule may also be changed without notice if the minimum number of participants is not reached. No compensation will be due in the event of changes to or cancellation of entertainment.
The campsite will make every effort to inform you of any works or improvements undertaken during your stay and will ensure that the works cause as little disruption as possible to your stay. In any event, no compensation will be payable by the campsite in the event of maintenance and/or urgent work carried out on the campsite during your stay. The campsite cannot be held liable for any work or developments undertaken by local authorities or private individuals in the vicinity of the establishments.
Termination of the reservation contract in the event of fault on your part
The reservation contract will be terminated automatically in the event of any of the following occurrences:
– In the event of repeated non-compliance, i.e., a further breach observed after you and/or your companions have been formally notified by any means to comply with our internal rules.
In this case, you must vacate your accommodation or pitch within 2 hours of the termination of your contract, which will be notified to you by any means. No refund will be made by us and no compensation will be paid.
– In the event of a no-show at the campsite within 12 hours of the start of your stay and without justification and/or notification of your arrival.
We will dispose of your accommodation at the end of the aforementioned 12-hour period if we have been unable to contact you using the contact details provided when booking your stay.
We will retain all sums paid to us; no refund will be made.
5/ Changes to your stay
You may request to change the dates and/or terms (type of accommodation) of your stay at our campsite, provided that your request is sent to us by email at least 21 days before the original arrival date.
However, you must book a new stay at our campsite during the same season as the initial stay, subject to availability and current rates. Your initial stay may not be modified more than once. If you are unable to honor the stay that replaces the initial stay, it will be considered canceled; the amounts paid will not be refunded.
If the price of the replacement stay is higher than that of the initial stay, you will be required to pay the difference. Otherwise, the replacement stay will be considered canceled and our cancellation conditions described below will apply. If the price of the replacement stay is lower than the price of the initial stay, we will retain the difference in price as compensation for the loss resulting from the change in stay.
Furthermore, any change to the booking or reservation relating to the number and/or age of participants must be notified in writing to the campsite prior to arrival at the campsite.
6/ Cancellation of stay
Cancellation by you
All cancellations must be notified to us in writing on a durable medium (by email, registered letter with acknowledgment of receipt, etc.).
If your email/letter is received more than 30 days before your arrival, the deposit paid and, if applicable, any sums paid for cancellation insurance will be retained by the campsite. If additional sums have been paid, you will be offered a credit note to be used for a future stay at the campsite, which must be booked within one year of the date of the initial stay.
If your letter is presented between the 30th and 15th day prior to your arrival, the amount of the deposit paid at the time of booking and, if applicable, any sums paid for cancellation insurance at the time of booking will be retained by the campsite. the balance of the price of the stay will be credited towards a future stay at the campsite, which must be booked within one year of the date of the initial stay.
If your letter is submitted less than 15 days before your arrival date, the campsite will retain all sums paid.
To obtain compensation, we advise you to take out cancellation or interruption insurance when you make your reservation.
In any event, refunds granted in the event of cancellation do not include the amount paid for tourist tax and the amount of cancellation insurance.
Cancellation by the campsite
If we are forced to cancel a reservation that we have confirmed to you, we will notify you as soon as possible by email. Any sums paid will be refunded in full within 10 days of notification of cancellation by bank transfer.
Cancellation insurance
Our prices do not include travel insurance. Cancellation insurance is optional but highly recommended.
7/ Complaints – Disputes
Any complaints relating to a stay must be made in writing and sent to us by registered letter with acknowledgment of receipt within 20 days of the end of the stay.
In the event of a dispute and if no amicable solution is found within one month of receipt of the aforementioned letter of complaint, you may refer the matter to a consumer mediator free of charge, provided that you do so within one year of sending your letter of complaint.
By default, we suggest you refer the matter to the following consumer mediator:
Mediator organization: CM2C
– Mediator's address: 14 rue Saint Jean, 75017 Paris
– Mediator's website: https://www.cm2c.net
– Mediator's contact details: cm2c@cm2c.net
– Telephone: +33 (0)1 89 47 00 14
8/ Customer reviews
All customer reviews are considered in chronological order. A response is provided systematically and as quickly as possible. Reviews that are unfounded, unjustified, or of a personal nature may be suspended. The reasons for this removal will be explained to the customer.
No compensation is provided in exchange for submitting a review. There is no maximum publication or retention period. However, we will remove the review at the customer's request.
9/ Personal data
The processing of personal data that we carry out for the purposes of booking is governed by the Flower Personal Data Protection Charter, available on our website.
When making a booking, or during your stay, some of your personal data may be collected and processed by us.
When a reservation is made via our website or via the website www.flowercampings.com, the terms and conditions for processing data collected prior to or at the time of the reservation are subject to the privacy policy or the general terms and conditions of sale that you accept before confirming your reservation.
The personal data collected when a reservation is made by telephone or during your stay is as follows:
– First and last name of the person who made the reservation,
– Telephone number used to make the reservation,
– Email address of the person who made the reservation,
– Date of birth of the person who made the reservation and of any accompanying persons.
This data is collected and processed on the following grounds:
– Your consent,
– The need to enable the performance of a booking contract concluded between us.
No one other than us and Flower (a simplified joint stock company with capital of €92,500, registered with the Toulouse Trade and Companies Register under number 492 355 508, with its registered office located at Les Espaces de Balma 4-5, 16 avenue Charles de Gaulle, 31130 BALMA) has access to the data collected.
The data collected is processed for the following purposes:
– The execution of a reservation contract concluded between us;
– The management of any complaints you may have;
– The maintenance of our customer database;
– The carrying out of commercial prospecting activities by us and/or Flower;
– The management of our accounting.
The data collected is kept for the entire duration necessary for the execution of the reservation contract and will be kept for 5 years after the end date of the stay, except in the event of a dispute that remains unresolved at the end of this period, in which case the data will be kept until the dispute is resolved.
In accordance with the French Data Protection Act No. 78-17 of January 6, 1978, it is specified that each person has the following rights over their data: right of access, right of rectification, right to erasure (right to be forgotten), right to object, right to restriction of processing, right to portability. Each person may also define guidelines for the storage, erasure, and communication of their personal data after their death.
Each person may, for reasons relating to their particular situation, object to the processing of data concerning them.
To exercise these rights, letters must be sent by registered mail with acknowledgment of receipt to the following address: Flower Campings, Les Espaces de Balma 4-5, 16 avenue Charles de Gaulle, 31130 BALMA, France, or to the following email address: contact@flowercampings.com.
Any person who is the victim of a breach of any of the above rights may lodge a complaint with the CNIL (https://www.cnil.fr/).
We inform you that you have a specific right to object to telephone canvassing by registering on the BLOCTEL list (https://www.bloctel.gouv.fr/).
10/ Final provisions
A printing or content error is always. We make every effort to provide photos and illustrations allowing you to have an overview of the services and accommodations/ locations offered. These photos and illustrations are intended to give an idea of the category of services. Given the diversity of our accommodations and locations, we present on our website a general description of our accommodations and locations and photographs given for information only. For more details, do not hesitate to contact us or contact the campsite directly. The areas of accommodation are approximate and given for information only.
We reserve the right to modify or supplement, at any time, all or part of these General Conditions of Sale. In this case, the new version of the General Terms and Conditions of Sale will be available on the site with its effective date.
