Les Rives du Lac de Laouzas

ONLINE TERMS AND CONDITIONS OF SALE

Booking of accommodation or "tourism" pitch by individuals

Provider Contact Information:

Les Rives du Lac Laouzas, SARL Domaine du lac laouzas, RCS No. 913042313 CASTRES

13 Route de Rieumontagné, 81320 NAGES,

05 63 98 35 28
contact@lesrivesdulac.com
www.lesrivesdulac.com

ARTICLE 1 - SCOPE OF APPLICATION

The Client declares that they have read these General Terms and Conditions of Sale and have accepted them either by ticking the box provided for this purpose before initiating the online ordering process, as well as the general terms of use of the website www.lesrivesdulac.com, or, in the case of a reservation made outside the Internet, by any other appropriate means.

ARTICLE 2 – RESERVATIONS

The Client selects on the website or indicates on any document sent by the Service Provider the services they wish to order, according to the following terms:

An online reservation only becomes effective after receipt of your deposit and booking fees by credit card. In the event that we are unable to fulfill your request, we will not charge this deposit. You will receive confirmation of your online purchase by mail.

It is the Client's responsibility to check the accuracy of the Order and to immediately inform the Service Provider of any errors. The Order will only be considered final after the Client has received confirmation of acceptance of the Order from the Service Provider, by email or mail, or by signing the contract in the case of reservations made directly at the Service Provider’s premises where the Services are sold.

Any order placed on the website www.lesrivesdulac.com constitutes the formation of a contract concluded at a distance between the Client and the Service Provider.

Any order is personal and may not, under any circumstances, be transferred.

ARTICLE 3 – PRICES

The Services offered by the Provider are provided at the rates in effect on the website www.lesrivesdulac.com or on any information medium of the Provider, at the time the order is placed by the Client. Prices are expressed in Euros, excluding and including tax. The rates take into account any discounts that may be granted by the Provider on the website www.lesrivesdulac.com or on any information or communication medium. These rates are fixed and non-revisable during their validity period, as indicated on the website www.lesrivesdulac.com, in the email, or in the written proposal sent to the Client. Beyond this period of validity, the offer is void and the Provider is no longer bound by the prices.

L3.1. TOURIST TAX

The tourist tax, collected on behalf of the municipality / community of municipalities, is not included in the rates. Its amount is determined per person and per day and varies depending on the destination. It must be paid when the Service is settled and is listed separately on the invoice.

ARTICLE 4 - PAYMENT TERMS

4.1. DEPOSIT

Amounts paid in advance are considered deposits. They constitute an advance on the total price due by the Client.

A deposit corresponding to 30% of the total price of the ordered Services is required when the Client places the order. It must be paid upon receipt of the final rental contract attached to the copy to be returned. It will be deducted from the total order amount. No refund will be made by the Provider in case of cancellation of the stay.

The balance of the stay must be paid in full no later than 1 month before arrival.

4.2. PAYMENTS

Payments made by the Client will only be considered final after the amounts due have been effectively received by the Service Provider.

In the event of late payment and remittance of the amounts due by the Client beyond the above-mentioned deadline, or after the payment date indicated on the invoice sent to them, late payment penalties calculated at a rate of 10% of the total price including taxes for the provision of Services will automatically and by right be due to the Service Provider, without any formality or prior notice.

Late payment will result in the immediate due of all amounts owed by the Client, without prejudice to any other action the Service Provider may be entitled to take against the Client in this regard.

4.3. FAILURE TO COMPLY WITH PAYMENT TERMS

Furthermore, the Service Provider reserves the right, in the event of non-compliance with the above payment terms, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the performance of its obligations after a formal notice has remained without effect.

ARTICLE 5 - PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

Accommodation can be occupied from 4:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure. 
The pitch can be occupied from 4:00 PM on the day of arrival and must be vacated by 2:00 PM on the day of departure. 
The balance of the stay must be paid in full 30 days before the arrival date (otherwise this rental may be canceled).

If the date stated in the reservation contract is not respected by the client without written notice, the pitch will be held for 24 hours, after which it will be allocated to someone else.

In the event that the date indicated on the reservation contract is not respected by the client, without written warning on their part, the site will be held for 24 hours, after which it will be assigned to someone else.

Accommodations and spaces are intended for a specific number of occupants per rental and may under no circumstances be occupied by a greater number of people.

Accommodations and spaces must be returned in the same state of cleanliness as at delivery. If not, the tenant must pay a flat fee of €80 for cleaning. Any damage to the accommodation or its accessories will result in immediate repairs at the tenant's expense. The end-of-rental inventory must be strictly identical to that at the start of the rental.

5.2. SECURITY DEPOSIT

For accommodation rentals, a security deposit of €300 is required from the Client on the day the keys are handed over and will be returned at the end of the rental period, minus any potential costs for repairs.

This deposit does not limit liability. Any broken equipment will be replaced or paid for.

ARTICLE 6 – DELAY, INTERRUPTION, OR CANCELLATION OF STAY BY THE CLIENT

No reduction will be granted in the case of a delayed arrival, an early departure, or a change in the number of people (whether for the entire or part of the planned stay).

6.1. MODIFICATION

In the event of a change in dates or the number of people, the Provider will make every effort to accommodate date change requests as much as possible, subject to availability, without prejudice to any additional fees; in all cases, this constitutes a mere best-effort obligation, as the Provider cannot guarantee the availability of a location or accommodation, or another date; an additional charge may be requested in such cases.

As a reminder, the number of occupants must not exceed the capacity of the chalet or the sites (including children).

Any request to shorten the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.

6.2. INTERRUPTION

An early departure will not give rise to any refund from the Provider.

6.3. CANCELLATION

Cancellation insurance is offered at the time of booking and can be purchased as an option.

In the absence of subscribing to this insurance, no refund of the deposit can be claimed in the event of cancellation, regardless of the cause.

In this case, the full cost of the stay remains due and must be paid no later than one (1) month before the arrival date.

6.4. CANCELLATION IN CASE OF PANDEMIC

6.4.1. In the event of a total or partial closure of the establishment during the dates of the reserved stay (which is considered equivalent to a measure of total or partial prohibition of public reception, to the extent that the Client is directly affected by the application of this measure) decided by public authorities, and which is not attributable to the Service Provider, the amounts paid in advance by the Client for the booking of the stay will be refunded within 12 months in the form of a credit.

6.4.2. By way of derogation from the provisions of Article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Client has COVID-19 (infection) or another infection considered to be part of a pandemic, or is identified as a contact case, and this situation would compromise their participation in the stay on the scheduled dates, will be made in the form of a credit note.

ARTICLE 7 - CLIENT'S OBLIGATIONS

7.1. LIABILITY INSURANCE

Clients staying at a pitch or in accommodation must have liability insurance. Proof of insurance may be requested from the client before the start of the service.

7.2. PETS

Pets are allowed, under the responsibility of their owners.

OPTION: They are allowed for the fees available from the Provider and payable on-site. Dogs must be kept on a leash, and category 1 dogs are not allowed on the campsite.

7.3. HOUSE RULES

House rules are posted at the entrance of the establishment and at the reception. The Client is required to read them and comply with them. They are available upon request.

If the date indicated on the booking contract is not respected by the client without written notice from them, the pitch will be held for 24 hours, after which it will be assigned to someone else.

The management declines all responsibility in case of theft, fire, bad weather, etc.

All campers are required to comply with the provisions of the campsite's house rules. Double-axle caravans are prohibited.

ARTICLE 8 - PROVIDER'S OBLIGATIONS - WARRANTY

The Service Provider will refund or correct or have corrected (as far as possible) any services deemed defective as quickly as possible and no later than 3 days following the Service Provider's discovery of the defect or flaw. The refund will be made by credit to the Client's bank account or by bank check sent to the Client.

The Service Provider's guarantee is limited to the refund of Services actually paid for by the Client. The Service Provider cannot be considered responsible or liable for any delay or non-performance resulting from the occurrence of a force majeure event generally recognized under French law.

The Services provided through the Service Provider's website www.lesrivesdulac.com comply with the regulations in force in France.

ARTICLE 9 - RIGHT OF WITHDRAWAL

Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.

ARTICLE 10 – PERSONAL DATA PROTECTION

The Service Provider, author of these terms, implements personal data processing which is legally based on:

● Either the legitimate interest pursued by the Service Provider when pursuing the following purposes:

- prospecting

- managing relationships with its clients and prospects,

- organizing, registering for, and inviting to the Service Provider's events,

- processing, executing, prospecting, producing, managing, and tracking client requests and files,

- drafting documents on behalf of its clients.

● Or the compliance with legal and regulatory obligations when implementing processing aimed at:

- preventing money laundering and terrorist financing and combating corruption,

- invoicing,

- accounting.

The Service Provider only keeps data for the duration necessary for the operations for which it was collected, in compliance with applicable regulations.

In this regard, customer data is kept for the duration of the contractual relationship plus an additional 3 years for marketing and prospecting purposes, without prejudice to any legal retention obligations or limitation periods.

For the purposes of preventing money laundering and terrorist financing, data is kept for 5 years after the end of the relationship with the Service Provider. For accounting purposes, it is kept for 10 years from the close of the financial year.

Prospective client data is kept for a period of 3 years if there has been no participation or registration in the Service Provider's events.

The processed data is intended for authorized personnel of the Service Provider.

Under the conditions defined by the Data Protection Act and the European regulation on data protection, individuals have the right to access, rectify, query, limit, transfer, and delete the data concerning them. Individuals affected by the processing carried out also have the right to object at any time, for reasons relating to their particular situation, to processing of personal data based on the legitimate interests of the Service Provider, as well as the right to object to commercial prospects. They also have the right to set general and specific instructions defining how they wish the above rights to be exercised after their death—either by email at the following address: Email address—or by postal mail at the following address: Name, first name Company name Postal address accompanied by a copy of a signed identity document. The individuals concerned have the right to file a complaint with the CNIL.

ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the website www.lesrivesdulac.com is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.

Any reproduction, distribution, or use, in whole or in part, of this content is strictly prohibited and may constitute an offense of counterfeiting.

Furthermore, the Service Provider retains ownership of all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client's request) for the provision of Services to the Client. The Client is therefore prohibited from reproducing or exploiting these studies, drawings, models, and prototypes, etc., without the express, written, and prior authorization of the Service Provider, which may be subject to financial compensation. The same applies to names, logos, or more broadly any graphic representation or textor more broadly any graphic representation or text belonging to the Provider or used and distributed by them.

ARTICLE 12 - APPLICABLE LAW - LANGUAGE

These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law.

These General Terms and Conditions of Sale are written in French. In the event they are translated into one or more foreign languages, only the French text shall prevail in case of dispute.

ARTICLE 13 – DISPUTES

All disputes arising from the purchase and sale transactions concluded under these general terms and conditions of sale, regarding their validity, interpretation, performance, termination, consequences, and follow-up, which could not be resolved between the Service Provider and the Client, shall be submitted to the competent courts under ordinary law.

The Client is informed that they may, in any case, resort in the event of a dispute, to a conventional mediation procedure or any other alternative dispute resolution method.

They may, in particular, make free use of the following Consumer Mediator:

CM2C Submission via the Internet by filling out the form provided for this purpose: https://cm2c.net
Submission by email: cm2c@cm2c.net - Submission by postal mail: 14 rue St Jean 75017 PARIS Phone: 06 09 20 48 86

ARTICLE 14 - PRECONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Customer acknowledges having received, prior to placing their Order, in a clear and understandable manner, these General Terms and Conditions of Sale and all the information referred to in Articles L 111-1 to L111-7 of the Consumer Code, in addition to the information required under the decree of October 22, 2008, regarding prior consumer information on the characteristics of rental accommodations in outdoor hospitality, and in particular:

- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;

- the price of the Services and any additional charges;

- information regarding the identity of the Service Provider, their postal, telephone, and electronic contact details, and their activities, if not apparent from the context;

- information regarding legal and contractual and their implementation modalities; the features of the digital content and, where applicable, its interoperability;

the possibility of resorting to conventional mediation in the event of a dispute;

- information regarding termination procedures and other important contractual conditions.

By placing an order on the website www.lesrivesdulac.com, an individual (or legal entity) fully and unconditionally agrees to these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document that would not be enforceable against the Service Provider.