TERMS AND CONDITIONS OF SALE
These terms and conditions define the terms of sale between NGE and the customers, from the time the booking is made through to payment and performance of the rental contract. The booking of a stay implies the customer's unqualified acceptance of these terms and conditions of sale and the campsite rules. NGE reserves the right to amend its terms and conditions of sale at any time.
• BOOKING TERMS AND CONDITIONS
Subject to the campsite management's agreement, the booking becomes final when the customer accepts the terms and conditions of sale during the online booking procedure, or on receipt of the completed, signed booking contract and payment of the deposit (25% of the value of the stay) and non-refundable booking fee. The booking is made in the customer's name.
Bookings can be made by :
- Mail : by returning the booking form and the deposit.
- Telephone : +33 (0)2 40 74 47 94
- Internet : www.nantes-camping.fr
Once your booking has been approved, we will send you a confirmation.
No optional extra or booking can be confirmed unless the deposit has been paid within 8 days of receipt of the contract, the online booking or the phone booking. We will send you an acknowledgement of receipt, which may not be transferred to a third party. You will have to present this acknowledgement of receipt when you arrive.
The balance due on your stay will have to be paid 14 days before you arrive at the campsite. The balance due will be calculated on the arrival and departure dates shown on the booking form.
• RATES, TOURIST TAX and SERVICE DESCRIPTION
The prices listed in the rate schedules displayed at reception, on the website or supplied on request are shown in euros, including VAT.
The tourist tax is applied per night and per person over the age of 18. The campsite rates do not include the tourist tax.
An eco-responsibility fee of €0.60 per night will be charged to each person over the of 3 to support environmental and social initiatives.
Please note the bank cheques are not accepted for on-site payments.
Campsite pitches : The daily rate includes, for two people: the pitch for the tent, caravan or motorhome, use of the shower and toilet facilities and reception facilities. We charge extra for the following: the tourist tax, electricity, additional occupants, pets.
Rentals : our rental accommodation comes equipped with tableware and bedding (blankets and pillows). You may also use the reception facilities. The basic rate is for one to eight people, depending on the type of rental accommodation. The campsite reserves the right to refuse entry to groups or families who arrive with more people than the capacity of the accommodation they have rented.
• INVENTORY
When you leave, we will make an inventory of the premises, furniture, equipment and kitchen utensils. Tenants are required to check the content of the inventory when they arrive and report any discrepancies. A deposit of €300 by credit card will be requested on your arrival.
On the day of departure, clients are required to vacate their accommodation or campsite pitch and remove all personal belongings. Depending on the services selected (end-of-stay cleaning, bed linen rental, etc.), cleaning instructions will be provided upon arrival, including a checklist of what is expected.
If the accommodation is not cleaned upon departure and/or any damage is found, an additional charge will apply. The cleaning fee is €70.
Furthermore, any breakage, shows degradation (defilement, filth), damage or loss will be charged and deducted from the amount of the deposit according to the repair bill and / or rehabilitation. The security deposit will be returned to the guest within a maximum of 10 days after inspection by our team.
• CHANGES AND CANCELLATIONS – Standard terms and conditions
You can change your booking at no extra cost, subject to availability at the campsite and the management's approval. We will not refund a deposit paid on the sole grounds of the pitch's location.
Should you decide to interrupt or curtail your stay (by arriving late or departing early), you are not entitled to a refund.
If the campsite cancels your stay, we will refund your deposit in full.
However, should the campsite be obliged to cancel because of force majeure, we will not pay any compensation or accept any complaints
If you have to cancel your stay, you should send a recorded-delivery letter to the campsite. The following amounts will be either deducted from your deposit or you will remain liable to pay them: 1) Booking fee and insurance fee and 2) as compensation for breach of contract :
- An amount equal to 25% of the cost of the stay if you cancel over 30 days before the scheduled arrival date
- An amount equal to the total cost of the stay if you cancel less than 30 days before the scheduled arrival date or if you do not arrive on this date.
SERENITY STAY FORMULA – free until December 31. 2025
The Serenity Stay formula replaces the standard cancellation conditions above.
In view of the health conditions linked to COVID19, Nantes Camping is committed to protecting your vacation
For any reservation made until december 31, 2025 :
- Reservation and cancellation free of charge until D-14: book your stay with a deposit of 25% and modify or cancel it free of charge up to 14 days before the start of your stay. You pay the amount of your reservation only 14 days before your stay.
- Refund of your stay: after payment of your reservation, you benefit from a full refund of the amount paid in the event of cancellation of your stay for one of the following reasons:
- containment of your area of residence or the area of the campsite on the dates of your reservation.
- closure of the borders between your country of residence and France
- obligation to quarantine on arrival or return from your stay in France.
For any other reason for cancellation (e.g. in case of illness), you can take out cancellation insurance (see above).
• CANCELLATION INSURANCE
We would encourage you to take out cancellation insurance. If you have to cancel for one of the reasons covered by the insurance contract, you will be reimbursed in full or in part for your stay, as per the conditions set out in the contract, with the exception of the booking fee. For more information, ask the Nantes Campsite reception desk for the terms and conditions of cancellation insurance, or read them at https://gap.gritchen.fr/minurl/cIX4zE4T/
Mediation of consumer disputes
In accordance with Article L. 612-1 of the French Consumer Code, within one year of its written complaint, the consumer, subject to Article L.152-2 of the French Consumer Code, has the right to submit a request for amicable resolution by mediation, with SAS Médiation Solution 222 chemin de la bergerie 01800 Saint Jean de Niost site : https://www.sasmediationsolution-conso.fr,
email : contact@sasmediationsolution-conso.fr
