CAMPING LOU GOURDAN

PREAMBLE – SCOPE OF THE GENERAL CONDITIONS OF SALE

• The term “Camping” used in this document designates the Lou Gourdan campsite, located av. Bischoffsheim, 06260 Puget-Theniers, France; SIRET number: 51021372100036; Art. 293B of the CGI; RCS registration: Nice 510 213 721.
• These general terms and conditions automatically govern all sales of stays made on the www.campinglougourdan.com website or made manually (by post, by

telephone or on site).

• They are an integral part of any contract concluded between the campsite and its customers. Each customer acknowledges having read these general conditions prior to

any booking of a stay, for himself and any person taking part in the stay.

• In accordance with the law in force, these general conditions are made available to any customer for information purposes prior to the conclusion of any contract of sale of

stays. They can also be obtained on the website or by simple written request addressed to the establishment.

ART. 1 – BOOKING CONDITIONS

For rental accommodation:

Low season (April-May-June): Dates at your convenience. Reservation possible from one night.

High season (July and August) Per week, only from Saturday or

Sunday.

Low season (September-October) Dates at your convenience. Reservation possible from one night.

For pitches: throughout the opening period = dates at your convenience

• The reservation becomes effective only with the agreement of the Lou Gourdan campsite,

after receipt of the entire deposit requested (or total amount of the stay according to

the case), and after receipt either of the reservation contract duly completed and signed

(paper reservation), or after acceptance of the general conditions of sale during the

online booking.

• Reservations only bind the Lou Gourdan campsite if it has accepted them, which it

is free to make or to refuse, according to the availability, and in a general way, to

any circumstances likely to affect the execution of the reservation made. THE

Camping Lou Gourdan offers family-oriented stays, in the traditional sense, the

accommodations are specially designed for this purpose. The Lou Gourdan campsite reserves

the right to refuse any reservations which would be contrary to this principle, or which

would seek to deflect it.

• The reservation of a camping pitch or a rental is made as

strictly personal. Under no circumstances can you sublet or transfer your reservation.

without the prior consent of the campsite. Any accompanying person must

must be entered on the reservation request form. The campsite is

reserves the right to refuse access to groups or families presenting themselves with a number

number of participants greater than the capacity of the rented accommodation.

• Minors must be accompanied by their parents or legal guardians.

1.1 GROUP RESERVATION

• Any reservation of more than 2 accommodations by the same natural person or by

different natural persons but who know each other and travel together for the

same motivations and on dates of stay overlapping over the majority of the duration of the

stay, is considered a group.

• The accommodation offered on the Lou Gourdan campsite website is addressed

exclusively for individual customers.

• For any group booking request, you must contact the

campsite Lou Gourdan by telephone or e-mail. The campsite reserves the right to study

the reservation request before its acceptance or refusal.

1.2 RATES AND TOURIST TAXES

• The prices indicated are only valid for the current year. They correspond to a

night or a week depending on the package and are in euros.

• If a reservation request concerns a stay for a subsequent year, this cannot be

will only be processed after the publication of the new tariffs (generally around mid-November).

• The amount of tourist tax is payable per adult (person over 18) and

by night. The value listed in the tariff is likely to change in the event of a decision by the

common during the year (very rare). The tourist tax is not included in the price

of the stay as indicated on the website.

1.3 PAYMENT TERMS

1.3.1 Amount of the deposit

A deposit of 30% of the total amount of the reserved services must be paid.

1.3.2 Payment term

• The deadline for payment of the deposit is 15 days after the confirmation of the reservation

by the campsite.

• If you have used the internet booking and payment by credit card, the campsite

will debit the deposit when sending its confirmation.

• When paying by post or bank transfer, and if the period for payment of the deposit

is close to expiry, the customer must notify the campsite by telephone or email in order to

to facilitate the booking process.

• Exception: For a reservation less than 7 days before arrival, the deposit must be paid

in full on the day of booking. If payment of the deposit is made by bank transfer

banking, the proof of the execution of the transfer must be presented to us during the day.

1.3.3 Method of payment

• The following payment methods are authorized in all circumstances:

Bank card (Carte Bleue, Visa, MasterCard, Maestro), cash payment on site,

ANCV holiday vouchers.

• Payments by check are authorized to settle deposits and balances

only when the operation takes place at least 15 days before the date of arrival (Check payable to

the order of the Lou Gourdan campsite).

• Payment by bank transfer: accepted for payment of the deposit. For the settlement of

balance, payment by bank transfer must be made at least 7 days before the start of the

stay. The RIB of the Lou Gourdan campsite is sent by email on request.

IMPORTANT: During a transfer, Label/Sender: Indicate the name used during the

reservation and the customer number.

1.4 NO RIGHT OF WITHDRAWAL

The legal provisions relating to the right of withdrawal in the event of distance selling

provided for by the Consumer Code are not applicable to the services

tourism (article L.221-28 of the Consumer Code).

Thus, for any order for a stay at the campsite, the customer does not benefit from any

right to retract.

ART. 2 – CANCELLATION AND MODIFICATIONS

2.1 MODIFICATION OF YOUR RESERVATION

Before the date of arrival, the Customer may request the modification of his stay (dates and/or

type of accommodation and/or quantity of optional supplements) on written request

with the campsite (mail or e-mail) to the extent of availability and possibilities.

No postponement will be accepted for the following season. In the absence of modification validated by

the campsite, the customer must make his stay under the initial booking conditions

or cancel it according to the cancellation conditions detailed below.

• Any request to increase the duration of your stay will be carried out according to the

availability and current rates.

• Any request to reduce the duration of your stay is considered as a

partial cancellation. This part of the stay will be subject to the cancellation conditions

detailed below. Any offers and reductions depending on the length of stay

will also be modified over the maintained period.

2.2 UNUSED SERVICES

• Any stay interrupted or shortened (late arrival, early departure) by you does not

cannot give rise to a refund. Arrival and departure times: see article 3.1

and 3.3.

• Optional supplements (number of people, children, electrical connection,

rental of sheets, etc.) will be deducted from the amount of the stay according to the real need expressed at

arrival at the facility.

2.3 CANCELLATION BY CAMPING LOU GOURDAN

In the event of cancellation due to the campsite, the stay will be fully refunded up to

sums collected by the campsite, except in the event of force majeure as defined by law

(unforeseeable and irresistible external events).

This cancellation cannot give rise to the payment of damages.

2.4 CANCELLATION BY THE CAMPER

(at his request or automatically in the event of breach of these

terms).

Legally, the payment of a deposit commits the customer to the full amount of the

benefit. However, the Lou Gourdan campsite wishes to put in place conditions

more flexible and can waive part of the amount legally due, depending on the

cancellation conditions defined below.

For stays in RENTAL ACCOMMODATION:

A/ Cancellation 40 days (or more) before the arrival date indicated on the contract:

refund of the deposit less cancellation fees (25€).

B/ Cancellation less than 40 days before the arrival date listed on the contract:

• In the event of force majeure*: Reimbursement identical to case A above.
• Without force majeure*: No refund of the deposit and the balance of the stay is

of.

For stays on a CAMPING PITCH:

A/ Cancellation 15 days (or more) before the arrival date listed on the contract:

Reimbursement of the deposit minus administrative fees (25€)

B/ Cancellation less than 15 days before the arrival date listed on the contract:

• In the event of force majeure*: Reimbursement identical to case A above.
• Without force majeure* The deposit is not refunded.

* Cases of force majeure retained:

Death or hospitalization for serious illness or serious injury (i.e. any

alteration of health or any bodily injury observed by a doctor and involving the

cessation of all activity) of the client, his spouse, their ascendants or descendants

direct and of people to stay (provided that their identity appears in the

the reservation request or on the contract).

IMPORTANT: Cancellation insurance:

The Lou Gourdan campsite offers a cancellation guarantee which would ensure

full reimbursement of the amounts incurred (fees not included).

What to do in case of cancellation?

 Inform the campsite immediately by telephone or e-mail.

 Within 24 hours: Confirm your cancellation by sending the campsite a

registered mail with acknowledgment of receipt. Write your name on it,

customer number, contact details, period of stay and the reason for your cancellation.

Date and sign.

 Within 5 days: Send photocopies of supporting documents to the campsite

necessary to establish your rights. Justificative documents

essential (photocopies): medical certificate specifying the hospitalization

(or similar establishment); work stoppage certificate; certificate

hospitalization; death certificate ; … Supporting documents

additional information may be requested.

ART. 3 – COURSE OF THE STAY

3.1 ON ARRIVAL

Arrival time:

• For camping pitches: The reservation is valid for arrival on the day

scheduled from 2 p.m. until 7 p.m.

• For rental accommodation: The reservation is valid for arrival on the scheduled day

from 3 p.m. until 7 p.m.

Beyond that, the Lou Gourdan campsite can have the rental or the pitch and the

reservation will be considered void. Cancellation conditions (article 2.4)

then apply.

Additional time may be granted exceptionally on

request made before the 7 p.m. deadline.

Balance of the stay:

If this has not already been done, the balance of the stay must be paid at reception upon your arrival. THE

campsite will carry out a check of the actual services and the addition of any

supplements. Likewise, the amount of tourist taxes will be paid on arrival.

Bail :

Upon arrival, a deposit will be requested (Rentals: €300. Pitch

camping: deposit depending on the equipment requested). The deposit is retained

until departure to guarantee: any sums due, the condition of the equipment

layout and cleanliness of the rental or pitch. During your stay,

maintenance is your responsibility, even if you have taken out the end-of-stay cleaning. THE

campsite reserves the right to charge cleaning fees in the event of a breach

(€100 for rentals) and/or €70 if you smell cigarette smoke. (We you

remember that it is strictly forbidden to smoke in the rentals and common areas

camping).

The withholding of the deposit does not exclude additional compensation in the event that

the costs would exceed the amount thereof. Return of deposit: see article 3.3.

3.2 DURING THE STAY

Rules of procedure:

With or without reservation, the simple fact of staying in the establishment is worth

acceptance of the rules of procedure. This is deposited at the prefecture, displayed at our

receipt and a copy will be given to you on request.

Animals (Excerpt from the rules of procedure):

Pets are allowed in the campsite (outdoor areas only)

and inside rentals.

Restrictive conditions:

• All category 1 and 2 dogs are prohibited.
• Two pets maximum per pitch or rental.
• Access to common areas is prohibited (toilet block, relaxation room, laundry).
• In all rentals, access to beds, sheets, blankets, etc. is strictly prohibited.
• Animals must be kept on a leash at all times, have a

up-to-date vaccination, wear a collar with owner's name. They should never be

left alone in the establishment, even locked in a vehicle. The dogs must

must be out of the campsite to do their business. Regular outings are

warmly recommended. In the event of an accident, the soil must be picked up immediately by the owner.

Responsibilities (Excerpt from the rules of procedure):

• The client is responsible for monitoring his personal items (bicycles, etc.) and his

installation: civil liability insurance is mandatory (FFCC,

ANWB, ADAC, etc.). The campsite declines all responsibility in the event of an incident falling under the

customer liability. Each customer named in the reservation contract or in

registration is responsible for disturbances and nuisances caused by persons who

stay with him or visit him.

• In the event of serious misconduct, non-compliance with the reservation contract and these conditions, or

of non-compliance with the rules of procedure, its author may be expelled without any

compensation and must also repair the damage caused.

• The management declines all responsibility in the event of theft, fire or bad weather.
• It may happen that certain activities and facilities offered by the campsite and

indicated in the description in the brochure or the website are

deleted, in particular for climatic reasons or in the event of force majeure such as

defined by the French courts.

3.3 DEPARTURE

For camping pitches:

The departure time is set at a maximum of 12 noon on the day entered in the contract.

Before leaving, the customer must make a passage at the reception of the campsite at least the day before

to ensure the amounts due, and on the day of departure to return the loaned equipment and

for the return of any deposits. The campsite may also carry out a

site condition check (cleanliness, damage).

For rental accommodation:

The departure time is set at a maximum of 10 a.m. on the day indicated in the contract.

The accommodation will be returned in a perfect state of cleanliness, and the inventory will be checked during the

return of keys. Any broken or damaged object will be your responsibility, as well as the delivery

inventory if necessary. See article “3.1 – deposit”

In case of departure outside reception hours, the customer must notify the day before to

find out about the feasibility and terms. The deposit will be returned

subsequently, after unilateral control of the rental, by post or according to

convenience.

Failure to meet deadlines:

Any return of the key or release of the location after the time provided above

entails the invoicing of an additional night. Any extension of stay

must be made at least 24 hours before the scheduled departure date.

ART. 4 – IT AND FREEDOM

The information that you communicate to us when making your reservation or when

camping registration will be considered confidential by the campsite

Lou Gourdan. They will be used only in 2 possible ways (any other

use is excluded):

• Mainly, the institution's internal services will use the data for the

processing of your order and for any subsequent service offers.

• Exceptionally or on requisition, the data may be transmitted to the security forces.

order or used during emergency procedures involving the safety of persons.

In accordance with the Data Protection Act of January 6, 1978, you have a

right of access, rectification, and opposition to personal data concerning you.

To do this, simply send us a request by mail.

ART. 5 – IN CASE OF DISPUTE

5.1 COMPLAINTS

For any litigation or dissatisfaction on the commercial services of the campsite before,

during or after his stay, the client is invited to write down his suggestions and/or his

complaint in writing: either on paper dated, signed and deposited at the reception of the campsite, in the

box located outside the reception or by post; either by email. This mail will be

forwarded to the campsite management. In order to be processed efficiently, the document must

imperatively include the name, address and contact details of the customer, as well as the

dates of stay and all details allowing the context to be correctly identified.

5.2 MEDIATION

The Consumer Code (art.L612-1 et seq., and the regulatory parts

associated) lays down the framework of mediation for consumer disputes. Above all

legal procedure, the customer is requested to respect the procedure by contacting the

appointed mediator. In accordance with the law, the Lou Gourdan campsite has signed an agreement

with the following authorized centre:

MEDICYS – Center for mediation and amicable settlement of judicial officers – 73, Bd de

Clichy – 75009 Paris. Web: www.medicys.fr.

5.3 JURISDICTION

As a last resort, these general conditions are subject to French law.

Only the French versions of our conditions and contracts represent the value of our

commitments. Any ambiguities in the translation of foreign versions

could be voluntary.

Camping Lou Gourdan – Av. Bischoffsheim – 06 260 Puget-Théniers

Tel: +33 (0)4 69 22 15 59 Cell phones: +33(0)6 77 91 62 47

Mail: camping-lou-gourdan@outlook.fr

Website: campinglougourdan.com