The guest has the right to cancel the reservation. In the event that the guest cancels the arrangement, the company Kamp Menina d.o.o. has the right to reimbursement of costs, due to cancellation in accordance with the notice period. The conditions of cancellation and reimbursement are defined and available to the buyer on the campsite website, due to the fact that the conditions of cancellation differ depending on the type of reservation and depending on the selected accommodation. Cancellation policy for cottages and plots:
If the reservation is cancelled more than two months (60 days) before the date of arrival, we will charge your credit card in the amount of the administrative costs of the reservation (€ 40.00).
If the reservation is cancelled 45 to 60 days before the date of arrival, we will charge your credit card at 30% of the total booked service.
If the reservation is cancelled 15 to 45 days before the date of arrival, we will charge your credit card 70% of the total booked service.
In the event that you do not arrive despite the reservation or the reservation is not cancelled at least 15 days before arrival, we will charge your credit card in the amount of 90% of the total booked service.
In cases of documented force majeure due to which the guest cancels the reservation or withdraws from the reservation contract, Kamp Menina, d.o.o. provides free cancellation of the reservation if the guest no later than one day before the start of the stay circumstances that prevent him from using the services he paid for on the basis of his contract / reservation. Force majeure must be documented by valid official documents and in such a way that it could not have been foreseen or avoided before the conclusion of the contract.
The guest must cancel the reservation in writing via e-mail at info@campingmenina.com. The reservation must be cancelled no later than one day before the start of the trip no later than 10.00. If the guest does not cancel in writing by the day set as the start of the reservation, he has no right to claim a refund.
Camp Menina d.o.o. is obliged to reimburse the guest the amount of paid funds reduced by the amount of administrative reservation costs within 31 days.
In the event of a change of the arrangement at customers own request, without any reason on the part of Kamp Menina d.o.o. due to improperly performed service, the guest is not entitled to claim any compensation or price reduction. The guest must send the cancellation in writing or by e-mail to the address of the camp, Camp Menina d.o.o., Varpolje 105, 3332 Rečica ob Savinji.
In order to repay our guest, the prepayment amount, he/she must, by written means (E-mail), send us the following information:
1. FULL FIRST AND LAST NAME OF THE PERSON, WHO CARRIED OUT THE PAYMENT
2. 2. FULL ADDRESS OF THE PERSON, WHO CARRIED OUT THE PAYMENT
3. BANK / IBAN ACCOUNT, FROM WHICH THE PAYMENT WAS TRANSFERRED
4. SWIFT/BIC OF THE BANK
5. THE BANK NAME
6. THE BANK ADDRESS
