Definitions
• Order, Reservation, or Rental: Purchase of Services.
• Services: Rental accommodation or pitch.
• Accommodation: Tent, caravan, mobile home, and light recreational dwelling.
Article 1 - Scope
• These General Terms and Conditions of Sale apply, without restriction or reservation, to all rentals of accommodation or pitches at Oléla establishments to non-professional Clients (“the Clients” or “the Client”) via its website www.olela.fr or by telephone at +33 (0)2 51 20 41 94. These general terms and conditions of sale apply to all reservations at Oléla establishments. The main characteristics of the Services are presented on the website www.olela.fr.
• The Client is required to review these terms and conditions before placing any Order. The choice and purchase of a Service is the sole responsibility of the Client. The Provider's contact details are as follows: Oléla, 4 rue Auguste Herbert, 85560 Longeville-Sur-Mer, France.
• These terms and conditions apply to the exclusion of all other terms and conditions, including those applicable to other sales channels for the Services.
• These General Terms and Conditions of Sale are accessible at any time on the website and shall prevail, where applicable, over any other version or contractual document. Unless proven otherwise, the data recorded in the Provider's computer system constitutes proof of all transactions concluded with the Client.
• The Client declares having read and accepted these General Terms and Conditions of Sale by checking the box provided for this purpose before initiating the online ordering process, as well as the general terms of use of the website www.olela.fr. For any order placed by telephone, these General Terms and Conditions of Sale will be sent to you by email (modification/cancellation free of charge is possible within 24 hours of the initial payment).
• These General Terms and Conditions of Sale may be subject to subsequent modifications. The version applicable to the Customer's purchase is the one in effect on the website on the date the Order is placed.
Article 2 - Reservations
• The Customer selects the services they wish to order on the website, according to the following procedure: the Customer selects the establishment, dates, number of participants, and type of rental desired, as well as the services. They confirm the price quote by paying with a credit card.
• It is the Customer's responsibility to verify the accuracy of the Order and to report any errors immediately. The Order will only be considered final after the Provider sends the Customer confirmation of acceptance of the Order by email.
• Any Order placed on the website www.olela.fr or by telephone at +33 (0)2 51 20 41 94 constitutes a distance contract between the Customer and the Provider. • All orders are non-transferable and cannot be assigned under any circumstances.
• For campsite rentals, only one type of equipment (tent, caravan, motorhome) is permitted per pitch. The Provider reserves the right to cancel the stay if the dimensions of the equipment requested at the time of booking are not provided. All orders are subject to validation based on the dimensions provided.
• For accommodation rentals, setting up a tent is not permitted on the pitch.
• The Provider offers stays designed for families, in the traditional sense. It reserves the right to refuse any booking that contradicts this principle or attempts to circumvent it. The accommodations offered are exclusively for individual guests.
• Minors unaccompanied by their parents or legal guardians are not permitted on the premises of our establishments.
• The Service Provider reserves the right to cancel any confirmed Order in the presence of minors unaccompanied by their parents or legal guardians. Payments made will not be refunded.
• The plans and photos shown in our promotional materials are not contractual.
2.1. Groups
• Any booking of more than 3 accommodations and/or more than 12 participants by the same individual or by different individuals who know each other and are traveling together for the same reasons on the same dates at the same campsite is considered a group booking.
• The accommodations offered on the Oléla website are exclusively for individual customers.
• Depending on the requested period and availability, a group booking request may be reviewed by customer service via email to contact@olela.fr. Acceptance of this request is contingent upon the assurance of being able to guarantee a friendly and family-oriented atmosphere in a setting conducive to rest and relaxation for all our guests. Oléla reserves the right to refuse a group booking.
Booking conditions for groups are specific and different from those for individual clients. They are available upon request.
Article 3 - Rates
The services offered by the Provider are provided at the rates in effect on the website www.olela.fr or by telephone at the time the Provider registers the order. Prices are expressed in Euros and include VAT at a rate of 10% applicable on the date they were determined. Any subsequent change in the applicable VAT rate, occurring between the time the rates were determined and the invoicing of the stay, will result in a corresponding change in the price including VAT, which the Client accepts without reservation.
Rates take into account any discounts that may be offered by the Provider on the website www.olela.fr or by telephone. These rates are fixed and non-negotiable during their period of validity, as indicated on the website www.olela.fr or by telephone. Outside this period of validity, the Service Provider reserves the right to modify prices at any time.
They do not include processing fees, which are charged separately, under the conditions indicated on the website www.olela.fr and calculated before the Order is placed.
The payment requested from the Client corresponds to the total amount of the purchase, including these fees.
An invoice is issued by the Service Provider and given to the Client upon delivery of the ordered Services.
3.1. Tourist Tax
The tourist tax, collected on behalf of the municipality/group of municipalities, is not included in the rates. Its amount is determined per person per day and varies depending on the destination. It is payable at the time of booking. If the amount of the tax increases, the Client will be asked to pay the difference.
Article 4 - Payment Terms
4.1. Deposit
The Order becomes final upon receipt of the deposit and all requested information, and after approval by the Provider.
For the rental of a campsite pitch, the Order must be accompanied by a €100 deposit + booking fee + cancellation insurance (optional). The balance of the stay must be paid no later than 30 days before arrival, otherwise the booking will be cancelled.
For the rental of accommodation, the Order must be accompanied by a payment corresponding to 30% of the total amount of the stay as a deposit + booking fee + cancellation insurance (optional). The balance of the stay must be paid no later than 30 days before arrival, otherwise the booking will be cancelled.
4.2. Payments
Payments made by the Client will only be considered final after the Provider has effectively received the funds due.
4.3. Failure to comply with payment terms
Furthermore, the Service Provider reserves the right, in the event of failure to comply with the payment terms set forth above, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the performance of its obligations.
4.4. Payment methods
No additional fees exceeding the costs incurred by the Service Provider for the use of a payment method may be charged to the Client.
Payment may be made by credit card, Chèque-Vacances (Chèque-Vacances Connect accepted), bank check made payable to the establishment (not accepted less than 30 days before arrival), or bank transfer (the establishment's bank details are available upon request from customer service). For any payment using a virtual card number, please contact our customer service department directly at +33 (0)2 51 20 41 94.
Our financial partner, FLOA, offers payment solutions for your purchases of goods and/or services, in 4 installments by bank card. These payment solutions are reserved for individuals (adults) residing in France, holding a Visa or MasterCard bank card with an expiry date corresponding to the repayment period. FLOA, registered in Bordeaux under number 434 130 423, with its registered office at Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300), is subject to the supervision of the Prudential Control and Resolution Authority (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and registered with ORIAS under number 07 028 160 (www.orias.fr). FLOA reserves the right to accept or refuse your financing request; you have a legal right of withdrawal of 14 days. To learn more, click here. Please note that if you choose to pay for your order of goods and/or services using these payment methods, your personal data will be transmitted to FLOA for the purposes of processing your financing request, managing your credit agreement, and, if necessary, debt collection.
For more information, click here.
For stays financed by FLOA, no other payment method can replace all or part of the financed amount.
Article 5 - Provision of Services
5.1. Availability and Use of Services
Accommodation may be occupied from 4:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure. Campsite may be occupied from 3:00 PM on the day of arrival and must be vacated by 12:00 PM on the day of departure.
Accommodations and pitches are designed for a specific number of occupants and may not, under any circumstances, be occupied by more people, bearing in mind that an infant counts as one person. If the number of people exceeds the maximum capacity of the accommodation, the Provider reserves the right to refuse access to the establishment, and any payments made will not be refunded.
It is strictly forbidden to plug in an electric vehicle at our accommodations or campsites.
Accommodations and pitches must be returned in the same clean condition as upon arrival.
Otherwise, the renter will be charged a flat fee of €200 for cleaning. Any damage to the accommodation or its accessories will result in immediate repairs at the renter's expense. The inventory at the end of the rental period must be exactly the same as the one at the beginning of the rental period. The "Choice of Pitch" service is offered for any stay of more than 7 nights. Without subscribing to this service, no specific requests made during the booking process can be guaranteed by the Provider. In the event that these services cannot be provided for technical reasons beyond our control or due to changes in our rental inventory, we will issue a refund. Under no circumstances will this cancellation of services result in a total cancellation of the reservation or any financial compensation. An interactive map is available during the booking process on the website www.olela.fr.
5.2. Security Deposit
For accommodation rentals, a security deposit of €400 (€200 for the accommodation and €200 for cleaning fees) is required from the tenant on the day the keys are handed over and will be returned within 8 days of the end of the rental period, less any deductions for cleaning costs.
An additional security deposit may be required for equipment rentals (refrigerator, bicycles, etc.). An inventory checklist will be provided upon arrival; please return it to reception within 24 hours. For departures, we ask that you carefully read and follow the instructions posted in the rental property. The service provider inspects each accommodation.
This security deposit does not constitute a limit of liability.
The service provider offers a pre-check-in option, available from 10 days prior to arrival (D-10) on www.olela.fr, under "My Account".
3 steps to save time at reception:
finalize and validate all information in your customer account,
register your bank details (encrypted using SSL security protocol) for online payment of additional services if needed,
pre-authorize your credit card details for: compensation for damage or theft within your rental property, and payment for services consumed on-site but not yet paid for.
Please note: your pre-check-in authorization is final, and no modifications, cancellations, or refunds of payments made online through this service are possible.
Article 6 - Delay, Interruption, or Cancellation of Stay by the Client
No reduction will be granted in the event of a delayed arrival, early departure, or a change in the number of people (whether for all or part of the planned stay).
6.1. Modifications
In the event of a change in dates or type of accommodation, the Provider will endeavor to accept, limited to one request per stay during the current season and at the same establishment, subject to availability.
For any reservation financed by our partner FLOA, no modifications aimed at reducing the initial contracted amount will be accepted. If the modifications increase the initial amount, the client will be required to pay 100% of the amount at the time of the modification.
No changes to the Order will be permitted less than 30 days before arrival. No refunds will be issued for any payments made, regardless of the modification request.
The following modification fees will apply:
€15 for any booking under €350,
€30 for any booking between €351 and €650,
€50 for any booking between €651 and €1799,
€80 for any booking of €1800 or more.
Any change in the number of people that may result in a variation in the rental fee (up or down) must be specified upon arrival (tourist tax). In the event of an inaccurate declaration by the client, this contract will be automatically terminated, and the sums paid will be retained by the Provider. Subject to acceptance, it is possible to change the name of a participant during the stay.
Any request to shorten the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. Interruption
Early departure will not entitle the Client to any refund.
6.3. Cancellation
6.3.1
If the Client cancels the reservation after its acceptance by the Provider, for any reason other than force majeure, the following conditions will apply:
Cancellation more than 30 days before arrival: 30% cancellation fee corresponding to the deposit paid for accommodation rental or €100 cancellation fee corresponding to the deposit paid for a camping pitch rental;
Cancellation less than 30 days before arrival: 100% cancellation fee.
In all cases of cancellation, the processing fees, as well as the cost of any cancellation insurance purchased (Article 3), will remain the property of the Provider. 6.3.2
Notwithstanding paragraph 6.3.1, if the Client is forced to cancel their entire stay due to government measures preventing travel (local lockdown, travel ban), even though the campsite is able to fulfill its obligation and accommodate them, the Provider will issue a credit note for the amounts paid by the Client, less the processing fees and the cost of the cancellation insurance purchased (Article 3), which will remain the property of the Provider. This credit note, which is non-refundable and non-transferable, will be valid for 12 months.
The Provider offers you the option of purchasing cancellation and interruption insurance through its partner, Gritchen Affinity. This insurance allows the Client to be reimbursed by Gritchen Affinity for cancellation fees incurred during their booking if an event prevents their departure, or for unused nights during their stay if an event delays their arrival or shortens their stay.
The cost, corresponding to 5% of the accommodation price (rental or campsite with additional guests), is payable in full and only at the time of booking.
The events covered are those stipulated in the general terms and conditions of the cancellation insurance, available on our website www.olela.fr/assurance-voyage.
In the event of an open claim, the Client must notify Oléla of their cancellation and contact Gritchen Affinity within 10 days of the event, following the procedures described in the general terms and conditions of the cancellation insurance, and provide Gritchen Affinity with the necessary information and supporting documents.
Article 7 - Customer Responsibility
7.1. Civil Liability
Customers staying on a pitch or in accommodation must have civil liability insurance. Proof of insurance may be requested from the customer before the start of their stay.
7.2. Pets
Pets are accepted, under the responsibility of their owners, for a fee of €6/night and €40/week, and must be declared at the time of booking. Only one pet per pitch is allowed. The vaccination record must be presented on site. Category 1 and 2 dogs, as defined in Article L 211-12 of the French Rural and Maritime Fishing Code, are prohibited. Pets are not allowed in Prestige and Evolution accommodations, nor in the house and apartments at Le Petit Rocher campsite (Vendée).
7.3. Internal Regulations
Internal regulations are posted at the entrance to the establishment and at reception. The Client is required to read and comply with these rules. In the event of non-compliance with the internal regulations, the Service Provider reserves the right to terminate the contract after 24 hours' notice. Any sums paid will remain the property of the Service Provider.
Access to the aquatic areas is regulated.
While not exhaustive, here is an excerpt of the main points to know:
For hygiene and safety reasons, only clothing specifically designed for swimming, fitted and short, is permitted: one-piece or two-piece swimsuits, swim briefs, or swim shorts.
Wearing the wristband is mandatory at all times. It grants access to the aquatic areas, among other things.
Minors must be accompanied by their parents or legal guardians to access the aquatic areas.
Article 8 - Provider's Liability - Guarantee
The Provider guarantees the Client, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect arising from a design or manufacturing flaw in the Services ordered.
To assert their rights, the Client must inform the Provider in writing of the existence of any defects or non-conformities within a maximum of 24 hours of the provision of the Services. The Provider will reimburse, rectify, or arrange for the rectification (to the extent possible) of services deemed defective as soon as possible and no later than 7 days after the Provider becomes aware of the defect or fault. Reimbursement will be made by credit to the Client's bank account or by bank check mailed to the Client.
The Provider's guarantee is limited to the reimbursement of Services actually paid for by the Client, and the Provider shall not be held liable or in default for any delay or failure to perform resulting from a force majeure event as commonly recognized under French law.
The Services provided through the Provider's website www.olela.fr comply with current French regulations.
Article 9 - Right of Withdrawal
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the right of withdrawal applicable to distance selling.
Article 10 - Protection of Personal Data
The Service Provider, drafter of this document, processes personal data based on the following legal grounds:
Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
marketing,
managing relationships with its Clients and prospects,
organizing, registering, and inviting participants to Service Provider events,
processing, executing, prospecting, producing, managing, and monitoring Client requests and files,
drafting legal documents on behalf of its Clients.
Or compliance with legal and regulatory obligations when it processes data for the purposes of:
preventing money laundering and terrorist financing and combating corruption,
invoicing,
accounting.
The Service Provider retains data only for the period necessary for the operations for which it was collected and in accordance with applicable regulations.
In this regard, customer data is retained for the duration of the contractual relationship plus three years for marketing and sales purposes, without prejudice to any legal obligations or statutes of limitations.
For anti-money laundering and counter-terrorist financing purposes, data is retained for five years after the termination of the relationship with the Service Provider. For accounting purposes, it is retained for ten years from the end of the fiscal year.
Prospect data is retained for three years if there has been no participation or registration for the Service Provider's events. The processed data is intended for authorized personnel of the Service Provider.
Under the conditions defined by the French Data Protection Act (Loi Informatique et Libertés) and the European General Data Protection Regulation (GDPR), individuals have the right to access, rectify, query, restrict processing of, and erase their personal data, as well as the right to data portability. Individuals whose data is processed also have the right to object at any time, on grounds relating to their particular situation, to the processing of their personal data based on the legitimate interest of the Service Provider, as well as the right to object to direct marketing.
They also have the right to define general and specific instructions regarding how they wish the aforementioned rights to be exercised after their death:
by email to the following address: rgpd@olela.fr,
or by post to the following address: Oléla, GDPR Customer Service, 4 rue Auguste Herbert, 85560 Longeville-Sur-Mer, France, accompanied by a copy of a signed form of identification.
Data subjects have the right to lodge a complaint with the CNIL (French Data Protection Authority).
Article 11 - Intellectual Property
The content of the website www.olela.fr is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, in whole or in part, of this content is strictly prohibited and may constitute an infringement.
Furthermore, the Service Provider retains ownership of all intellectual property rights to the photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client's request) for the purpose of providing Services to the Client. The Client is therefore prohibited from reproducing or using said studies, drawings, models, prototypes, etc., without the express, prior written authorization of the Service Provider, which may be subject to a financial consideration.
Article 12 - Applicable Law - Language
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law. These General Terms and Conditions of Sale are written in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
Article 13 - Disputes
In the event of a dispute during your stay, the Client must contact the establishment's reception within 24 hours. You may send a letter to Oléla Customer Service, 4 rue Auguste Herbert, 85560 Longeville sur Mer, or an email to relation.client@olela.fr, within 15 days of the end of your stay (after this period, the request will not be considered). No post-stay complaint will be considered if the issue was not reported to the establishment's reception during your stay. The Service Provider undertakes to respond within one month of receiving the request.
All disputes arising from purchase and sale transactions concluded under these General Terms and Conditions of Sale, concerning their validity, interpretation, performance, termination, consequences, and subsequent effects, which cannot be resolved between the Service Provider and the Client, shall be submitted to the competent courts under the applicable laws.
The Client is informed that, in any event, they may resort to conventional mediation or any other alternative dispute resolution method in the event of a dispute.
After contacting Oléla customer service and failing a satisfactory response within one month, the Client may contact the Consumer Mediation Center of Justice Conciliators (CM2C) free of charge. The contact details are as follows: CM2C – 14 rue Saint Jean – 75017 PARIS. The procedures for contacting CM2C are available at https://cm2c.net.
Article 14 - Pre-contractual Information - Customer Acceptance
The Customer acknowledges having received, prior to placing their Order, in a legible and understandable manner, these General Terms and Conditions of Sale and all the information referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the decree of October 22, 2008, relating to the prior information of consumers on the characteristics of rental accommodation in outdoor hospitality, and in particular:
the essential characteristics of the Services, taking into account the communication medium used and the Services concerned,
the price of the Services and any additional charges,
information relating to the identity of the Provider, their postal, telephone and electronic contact details, and their activities, if not already apparent from the context,
information relating to legal and contractual guarantees and how to implement them; The functionalities of the digital content and, where applicable, its interoperability;
the possibility of resorting to conventional mediation in the event of a dispute;
information regarding the terms of cancellation and other important contractual conditions.
By placing an order on the website www.olela.fr and/or by telephone at +33 (0)2 51 20 41 94, any individual (or legal entity) fully and unreservedly accepts these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who specifically waives the right to rely on any conflicting document, which would be unenforceable against the Service Provider.
Version applicable from 25/09/2025
