Charlie
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Il passaggio di consegne è andato bene, ma come sempre accade in queste situazioni, c'è molto da vedere e da assimilare. Ciò che uno dei due potrebbe sapere o notare, l'altro potrebbe non saperlo. È stato un passaggio frettoloso (entrambi volevano salire). Il furgone funzionava bene sotto molti aspetti ed era esattamente come lo avevo visto. Solo dopo la consegna mi sono reso conto di essere rimasto deluso dalla manutenzione del veicolo. Parabrezza, finestrini e specchietti erano molto sporchi sia all'interno che all'esterno, la pressione degli pneumatici era molto bassa e le spazzole dei tergicristalli erano così vecchie e rovinate che, anche sotto la pioggia battente, strisciavano rumorosamente sul parabrezza con efficacia limitata. Nonostante il furgone fosse per il resto piuttosto bello, i finestrini sporchi e i tergicristalli rumorosi hanno compromesso notevolmente il divertimento. Anche gli pneumatici erano poco sicuri. Non spetta solo al proprietario garantire che il veicolo sia pulito, ma anche sicuro. A mio parere, spetta anche a Goboony includere questi e altri controlli di sicurezza/meccanici nella consegna, poiché nessuna delle due parti potrebbe pensarci.
Risposta da Amanda
I'm sorry you were disappointed with your experience of renting my van. I would like to clarify a couple of points to reassure future renters.
Regarding the handover being rushed, it did not feel particularly rushed to me. We had a cup of tea and a chat and I offered to charge your phone and got you on my home wifi so we could do the online form.
There is a lot to take in with the operation of any new vehicle. That is why I have a bank of videos which show how everything works. You turned down the offer of these because of your engineering background and having your own van. It is disappointing to read therefore that the rating given reflects that you did not have a thorough enough introduction to the vehicle.
This booking was a very last-minute booking, cancelled and then re-booked the day before collection, all requiring flexibility and accommodation on my part. You were aware that I was arriving back from holiday the evening before the collection. I had accepted the booking on the understanding, in writing, that I would not have time to get the van into its usual state of cleanliness and readiness. This was accepted by you at the time of booking, in writing.
I 100% accept that the tyre pressures should have been checked before collection.
Regarding the windscreen wipers, these have now been replaced. Unfortunately, I became aware of this issue on my trip the day before the booking and did not have time to replace them before you collected the vehicle. I am very sorry that these detracted from the enjoyment of your trip.
Poppy is a great van. She is nearly 20 years old and this is reflected in the price of hire compared to more modern vans. I will always be as accommodating as I can be to ensure that anyone renting her has a great trip.