Monica

We had a fantastic holiday with Mel and Annie’s campervan. The vehicle is very comfortable, fully equipped, and gave us some truly special days. We’re very grateful to have been able to travel with it and would certainly recommend it to anyone looking for a complete motorhome experience. That said, we’d also like to share a little about our check-out experience. The day before check-out, we realised we had lost the waste water cap and made sure to buy and replace it ourselves at a specialist shop. This ended up taking longer than expected — the part was difficult to find and, once we did, the mechanic was further delayed — so although we had initially confirmed we’d be back on time, we later sent a message letting them know we would be about 20 minutes late. Unfortunately, we never received a reply. In the end, we arrived roughly 45 minutes late, but since our earlier message had gone unanswered, and we were still focused on finishing the repair, we didn’t send another update. We completely accept that the delay was our responsibility, but it did feel disappointing that the check-out was rushed and a bit awkward, especially as the camper was being moved while we were still inside packing. This was surprising, since when we first arrived we had been told there was no other booking for another two days and that, if needed, we could call and arrive up to two hours later (their booking calendar also showed there was no reservation scheduled during that time). We also understand that the responsibility is ours and we accept paying the deposit, as we already have. Still, it felt uncomfortable that the handover left no space for dialogue, and we would have appreciated the chance to explain the situation in person, rather than only finding out afterwards that the full £150 deposit had been withheld. That being said, we want to highlight again that the campervan itself is great, we felt very comfortable, and we truly enjoyed our trip. Thank you for the service and for giving us the opportunity to have this experience. Agosto 2025

Risposta da Mel & Annie Thank you for taking the time to post a review. We are delighted that you enjoyed the use of our camper-van and that you had a fantastic holiday. I am sorry you felt rushed when you returned late for checkout, however our 'house rules' are clear and to maintain our very high standards we need enough time to prepare our motorhome for our clients. We are very thorough with this as our valued clients will expect.