Ellen
Extremely disappointing. We rented the van for latitude festival and from the moment we arrived the fridge didn’t work. All our food was ruined and we had to buy expensive festival food to replace this with instead. When we called to ask for help with the fridge we were told to “Google it”. We spent days troubleshooting but nothing fixed it. Instead of trying to resolve the complaint with a token of compensation for a vehicle which did not meet expectations, the owner retaliated by saying we didn’t clean it properly despite having no issues when we returned it and signing everything off. The complaint is now with Goboony to resolve. We are experienced and responsible campervan renters and have never had any previous issues with any rentals. This was a disappointing and costly experience.