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I am not usually one to write reviews be they good or bad but in this instance I really feel the need. Cannot fault Goboony as a platform as it was easy to book and customer aftercare seems to be good. We booked with Russell as he had a van capable of housing 2 adults and 4 children and was reasonably priced. We took out the extra insurance cover at the time of booking and looked forward to our holiday. We were asked to pick up the van at a train station near to the owners house. 15 minutes before we arrived at the designated time we received a barrage of dozens of photographs depicting supposed previous damage made by other renters. Upon our arrival Russell was there and waiting for us. He told us that we must try and be frugal with the gas as he did not want to replace the bottles. He also told us the van required ad-blue and could we put this in with fuel. This is something that should be done by the owner not the renter, my own vehicle uses as-blue and is something that’s requires done intermittently. The awning on the vehicle was broken and he did not tell us until our arrival. The bedding was damp and we only had 2 quilts for 6 people. The chemical toilet had no chemicals in it and none were provided. The water tanks were only a third full and less than half a tank of fuel. All of this sent us off with a bad vibe and my wife and I both questioned our booking. The van was not big enough to accommodate 6 people which is no fault of the owners but simply a fact. We subsequently booked into an Airbnb for the last 2 nights of our travel. Upon our return we had totally cleaned the van inside for Russell’s inspection. We arrived full of trepidation as I had been wary the whole trip after our hand over with Russell and the photos he sent minutes before our meeting. Had we had been furnished with there in a more timely manor then I would have decided against going forward with Russell as the alarm bells would have been ringing. He did however look around the van and sign off on the Gobbony handover sheet that the van had indeed been returned free from damge. We left sharply S we wanted to visit Leakys bookstore in Inverness before the long drive home, the quick departure is something Russell would question later. I had to say to my wife on the journey home that my concerns had been in-warranted…… until yesterday we received a communication from Russell saying that upon further inspection whilst washing the van he had in fact found damages. I contacted him immediately and he was firm that the vehicle had been damaged and shows images of what would have been easily visible from even the most cursory of walk arounds. Thank God I had taken a video of the van seconds before Russell had arrived showing the very panels with alleged damage were in fact free from damage upon our return. Russell then in turn said to forget it and the damage sustained would be taken care of by himself. The alleged damage on the vehicle actually looked like someone had used black marker pen to draw cracks on several panels. Aprile 2025