Coral
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The van was fine for the trip, but the communication with the company was terrible. The first messages on the app were fine, but then they started communicating by whatsapp and it felt like we were... inconvenient (even though we were on time for the pickup, everything had been discussed before and we didn't ask for anything else or any changes). It was ok, people can seem harsh by message. We agreed a specific time for the pickup, to "make sure there was someone there" at the delivery, but when we arrived we got a message telling us the person coming was late due to traffic -no problem, we don't mind waiting for a while. And then they started asking us to complete the pickup online, which included paying some stuff, and telling us we didn't need to follow the procedure goboony asks for: so I had to pay them through a link they sent, without having signed nothing, and with no evidence for nothing. It felt sketchy. I asked when the person coming to do the pickup was expected to arrive and their response was "they are not coming" (but they only told me when I asked), and started pressuring me into paying before their closing time (we had agreed on a pickup time on the afternoon), or they wouldn't give us the van. Everything felt so shady, (even the people talking to us clearly being foreigners too by the way they talked) we thought we were being scammed. But we had little choice, since we came from abroad and it was supposed to be our home for the following days... Luckily I thought to check the van and through the window I saw it was open and the keys on the seat- so I paid and we completed the process (but it certainly felt like no one had been on their way and stuck in traffic at any moment, and this was planned). We didn't need to communicate with them again until we gave the van back. Then, also, we were told to not expect anybody, but some people finally came. The man in charge was certainly rude, but the process was completed without incident. At the end, the trip was fine, and the van was as promised, but the communication was SO aggressive and rough, we felt terrible during the whole process -we were foreigners, stuck in a place we didn't know and with no much choice... we had a really bad time. It'd be nice if they worked on that aspect, that would greatly improve the experience.
Risposta da Jo
coral - hello
please can we remind you that when you book on Go Boony you are not booking with a company . you book with an individual - you can check the advert . so ts not correct to state the company was terrible or indeed have expectations of a company .
we cannot be expected to be 24/7 all the time and guarantee this - sometimes we are delayed . it isn't end of the world is it ?
why cant you say something nice about the van and the experience ? did the van serve you well ? did you break down ? ( no ) did you pay a really cheap price ? ( yes )
maybe you want to pay cheap price but expect VIP ? you need to pay more !
Rylee
Guillermo
Jessica
Sebastien
Ericka
Kimberley
Alexandra
Angelina
